Technical Support Engineer

ZipRecruiter; Durham (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

Join a dynamic technical support team as a Technical Support Engineer, where you'll provide 1st and 2nd line support for innovative software solutions. This role entails troubleshooting system performance issues, managing service requests, and maintaining customer relationships. With 3+ years of experience required, this is a fantastic opportunity to advance your IT career in a supportive environment.

Qualifications

• 3+ years in a Level 2 (potentially Level 3) Technical Support role.
• Experience in contact centre support desirable.
• Proactive individual with excellent communication skills.

Responsibilities

• Provide direct application support and consult on software implementation.
• Manage service requests and support tickets within SLA timelines.
• Document knowledge and create internal procedures.

Skills

Troubleshooting

Diagnostic skills

Technical support

Communication skills

Attention to detail

Tools

Windows platforms

SQL Server

Active Directory

Network protocols

Job description

Job Description

Are you passionate about technology and troubleshooting? I am currently seeking a skilled Technical Support Engineer to join a dynamic technical support team.

This exciting role offers the opportunity to provide expert 1st and 2nd line support, working within defined SLAs, while being involved in the deployment, configuration, and integration of cutting-edge software.

Key Responsibilities for the Technical Support Engineer:

• Provide direct application support and consult on software implementation.
• Manage service requests and support tickets within SLA timelines.
• Assist in software installations, upgrades, and telephony system integrations.
• Troubleshoot system errors and performance issues.
• Build and maintain strong customer relationships, offering advice and recommendations on software use.
• Document knowledge and create internal procedures.
• Assist with licence management and CRM maintenance.

Key skills for the Technical Support Engineer:

• Experience: 3+ years in a Level 2 (and potentially Level 3) Technical Support role. Experience in contact centre support is highly desirable.
• Skills: Strong troubleshooting, diagnostic, and technical support skills, with experience in Windows platforms, SQL Server, Active Directory, and network protocols.
• Personality: A proactive individual with excellent communication skills, attention to detail, and the ability to work both independently and as part of a team.

This is an excellent opportunity for someone eager to further their IT career, so if you're looking for a challenging and rewarding role where your technical expertise can shine, apply now for the Technical Support Engineer!