Technical Support Engineer

Sunwave Communications; Dallas (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Sunwave Communications in the United States seeks an experienced pre-sales and field-support specialist to help partners and clients optimize wireless networks, perform on-site troubleshooting, and tune performance.

You will collaborate with sales and product teams to tailor regional solutions, support POC trials and deployments, and help create training materials for partners and end-customers. Fluency in English is required; additional languages are a plus.

Qualifications

• 5+ years in the telecommunications industry.
• Solid knowledge of wireless tech (GSM/WCDMA/UMTS/HSPA/CDMA/LTE/5G).
• End-to-end understanding of LTE/5G RAN, DAS, core network and IP networking.
• Ability to analyze logs and KPIs and report results clearly.
• Fluent English; additional language skills are a plus.

Responsibilities

• Provide high-level pre-sales and after-sales technical support globally, including troubleshooting and testing.
• Engage in customer communications, bidding, and negotiations for regional projects.
• Support POC trials and deployments: site surveys, configuration, commissioning, testing.
• Develop training materials and conduct training sessions (in-person/online).
• Collaborate with sales and product teams to drive business growth.
• Participate in IPD process and drive product optimization from field perspectives.

Skills

5+ years experience in telecom

Wireless tech knowledge

LTE/5G RAN, DAS, IP networking

Log/KPI analysis & reporting

English fluency

Job description

Sunwave Communications is a publicly listed global leader in wireless coverage and RF solutions (stock code: 002115), with its management headquarters in Singapore and a strong international footprint spanning Europe, North America, South America, Asia Pacific, and other key markets worldwide. As a trusted partner to telecom operators, system integrators, and enterprise clients, we are committed to delivering cutting-edge connectivity solutions that empower seamless communication across diverse and demanding environments. Our global presence, multicultural team, and innovation-driven culture position us at the forefront of the telecommunications industry.

You will:

• Provide high-level pre-sales and after-sales technical support to partners and clients globally, including remote and on-site troubleshooting, system optimization, and issue reproduction support for regional and HQ test labs.
• Actively engage in customer communications, bidding, and negotiations for regional projects, tailoring solutions to meet specific client needs and maintaining technical-side customer relationships.
• Support POC trials and commercial deployments, covering site surveys, planning, system configuration and commissioning, verification, and performance testing.
• Develop training materials and conduct training sessions (in-person, online videos, and exams) to enhance partner and end-customer operational capabilities.
• Collaborate with sales and product teams to drive business growth and achieve sales objectives.
• Participate in the IPD process during product and solution development, conducting serviceability reviews and driving product optimization from field service and customer operation perspectives.

We are looking for:

• 5+ years of working experience in the telecommunications industry.
• Solid knowledge of wireless technologies (GSM/WCDMA/UMTS/HSPA/CDMA/LTE/5G) and frequency bands.
• Thorough end-to-end understanding of LTE/5G RAN, DAS, core network, and IP networking.
• Ability to perform log analysis, KPI analysis, fault isolation, and system performance testing (coverage, throughput, latency), with the capability to generate clear reports based on test results.
• Strong sense of responsibility, ability to work under pressure, and adaptability to a multicultural, team-oriented environment.
• Ability to exercise discretion and independent judgment in problem-solving.
• Fluency in English is required; proficiency in an additional local language is a strong plus.