Technical Support Engineer

Carbon Robotics; City of Amsterdam (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Stock options

Medical, dental, and vision insurance

PPO or HDHP/HSA

Flexible PTO

401(k) plan

Pet Insurance

Commuter Benefits

Job summary

Carbon Robotics is a Seattle-based leader in agri-tech, offering LaserWeeder and autonomous farming solutions. As a Technical Support Engineer, you’ll be the face of the company, triaging issues, guiding customers through troubleshooting, and delivering a high-quality experience.

You’ll resolve hardware and software issues, gather diagnostics, and collaborate with field engineers and sales. Some travel and on-call duties are expected.

Qualifications

• 2+ years in remote/telephone customer-facing service and support.
• Creating and managing customer communication and tickets.
• Ability to follow complex instructions both written and oral.
• Solid relationship management, customer service and communication skills.
• Hands-on technical troubleshooting in Linux environment.

Responsibilities

• Serve as the first point of contact for inbound customer communications.
• Troubleshoot and resolve issues with proprietary laser weeding equipment and systems.
• Gather appropriate diagnostic information.
• Meet established response expectations and ensure an exceptional customer experience.
• Support Carbon Robotics Field Support Engineers and Sales personnel in the field.
• Contribute to internal and external documentation such as knowledge articles, process documentation, runbooks, and FAQs.
• Occasional travel may be required.
• Participation in on-call rotation.

Skills

Remote support

Ticketing

Instruction-following

Customer relations

Linux troubleshooting

Job description

Carbon Robotics is the leader in physical AI for agriculture, helping farmers become more profitable and sustainable. Its flagship product, the LaserWeeder™, is the world’s leading commercial laser weeding system with hundreds of units operated by farmers in 15 countries worldwide.

LaserWeeder combines computer vision, AI, robotics, and high-powered lasers to identify weeds and destroy them with sub-millimeter precision—no herbicides, hand labor, or soil disturbance required. Growers achieve weed control cost reductions of up to 80% and crop yield increases of 5–50%, with payback in one to three years. The system is powered by Carbon AI’s Large Plant Model (LPM), trained on 150 million labeled plants, and can start weeding any crop or field in minutes.

The company's second product is Carbon Autonomy, the most dependable tractor autonomy solution. Carbon Autonomy includes a retrofit tractor autonomy kit for John Deere tractors, autonomy software, and remote supervision for real-time interventions if required.

Carbon Robotics is based in Seattle, Washington State, USA and has raised $185 million in capital since 2018 from leading investors including NVIDIA’s NVentures and BOND.

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Technical Support Engineer

As a Technical support engineer, you’ll be the face of Carbon Robotics as we deliver a high-quality, low friction, superior customer experience. As the first point of contact, you’ll quickly triage the issue and begin to assist the customer - relying on our knowledge base, your troubleshooting skills, and as needed, your teammates.

What you’ll do:

• Serve as the first point of contact for inbound customer communications
• Troubleshoot and resolve issues with proprietary laser weeding equipment and systems
• Gather appropriate diagnostic information
• Meet established response expectations and ensure an exceptional customer experience
• Support Carbon Robotics Field Support Engineers and Sales personnel in the field
• Contribute to internal and external documentation such as knowledge articles, process documentation, runbooks, and FAQs
• Occasional travel may be required
• Participation in on-call rotation

Knowledge, Skills, and Abilities for Success:

• 2+ years in remote/telephone customer-facing service and support
• Creating and managing customer communication and tickets
• Ability to follow complex instructions both written and oral
• Solid relationship management, customer service and communication skills
• Hands-on technical troubleshooting in Linux environment

Why would you join Carbon Robotics?

Passion for building teams capable of solving uniquely interesting problems. Innovation while disrupting the market is what we do. Profiled in WSJ and Forbes, Carbon Robotics is poised to become the next billion dollar company in the rapidly growing worldwide Ag-Tech industry.

We offer competitive compensation and benefits to our full time US based* employees, including:

• Competitive salaries
• Pre-IPO Stock Options
• Generous Benefits:
  • Fully-paid medical, dental, and vision insurance premiums for you and all dependents
    • Choice of PPO or HDHP/HSA
    • Virtual Care - Doctor on Demand
    • Employee Assistance Program
  • Mental Health HRA
  • Restricted Healthcare Travel support
  • Menopause Support
  • Life Insurance
  • Long Term Disability
  • Flexible PTO
  • 401(k) plan
  • Pet Insurance
  • Commuter Benefits
• Work Culture: Be a part of an inclusive and tight-knit company culture that values innovation and mission-driven success.

*Internationally based employees benefits varies & Contractors are not eligible for Carbon Robotics Benefits or Stock

Carbon Robotics is building a culture of diversity and inclusion for all. We welcome everyone’s voice and believe in open and transparent communication. We believe the best products, services, and companies are built by strong teams that include a diversity of backgrounds, perspectives, ideas, and experiences. We are committed to supporting and enabling growth and opportunity for every employee at every level. This is the foundation to which we will build a truly unique environment.

We are equally committed to equal employment opportunity, and it is foundational to how we recruit and hire our talented team. Employment is determined based upon capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including potential pregnancy, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability , HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

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