Technical Support Development Engineer

Manufacturing Company; Norcross (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health and dental insurance

SIMPLE IRA with company contributions

Life insurance

Long-term disability insurance

Vacation and PTO

Job summary

Hera Lighting L.P. in Norcross, GA is seeking a Technical Support & Development Engineer to bridge engineering and real-world application, performing hands-on testing and manufacturing coordination under the Engineering Manager.

You will diagnose issues, interpret CAD drawings for BOMs, and collaborate with overseas facilities to meet UL/NEC standards; the role offers growth into management. Applicants should have a BSEE or BSEET and 2–3 years in technical support or hardware engineering,

Qualifications

• BS EE or related engineering degree required; recent grads encouraged.
• 2-3 years in technical support, testing or hardware engineering preferred.
• Strong knowledge of electronic circuits, SSL, and LED manufacturing.
• Experience with lab equipment such as oscilloscopes, DMMs, and power meters.

Responsibilities

• Provide technical support and design solutions for customers and staff.
• Interpret CAD drawings to generate BOMs, connection diagrams, and manuals.
• Run daily lab testing, modify samples, and operate equipment in the testing lab.
• Coordinate with overseas factories to ensure product specs and quality.
• Assist with UL/NEC standards projects and safety certification efforts.
• Support production during urgent orders and manage multiple projects.

Skills

Electronic circuits

SSL technology

LED manufacturing

Problem-solving

Attention to detail

Independent work

Verbal and written communication

WeChat communication

Education

B.S. in Electrical Engineering (BSEE) or Electrical Engineering Technology (BSEET)

Tools

SolidWorks

MS Office

Oscilloscopes

Digital multimeters (DMM)

Power meters

Soldering stations

Mac environment familiarity

Job description

Job Description

Job Description

Hera Lighting L.P. is a multi-million-dollar, growth-oriented industry leader in the design and manufacture of high-quality lighting systems for retail displays, cabinets, and furniture. Known for innovation and excellence, we provide end-to-end solid-state lighting configurations for top-tier global brands. We are seeking an exceptional, proactive engineer to join our staff in Norcross, GA.

As a Technical Support & Development Engineer, you will actively bridge the gap between complex engineering and real-world application. This role combines hands-on product testing, quality control, manufacturing coordination, and direct client support. You will receive immediate cross-training from a retiring senior engineer and work directly under the Engineering Manager to master our technology, vendor network, and operations, making this an unparalleled launchpad for an ambitious electrical engineer looking to build a lifelong management career.

Key Responsibilities

• Technical Support & Solution Design Answer incoming technical phone calls and emails from customers and internal staff. Diagnose complex deployment issues, troubleshoot low-voltage wiring configurations, and recommend optimal lighting solutions and product combinations.
• Sales Engineering & CAD Interpretation Interpret detailed 3D CAD drawings to generate clear Bills of Materials (BOM), create connection diagrams, design validation layouts, and author clear instruction manuals or user sheets to support development, sales and customer onboarding.
• Product Testing & Lab Operations Run daily operations in our darkroom and testing laboratory. Modify product and factory samples to fit specialized bench equipment, including integrating spheres, power analyzers, oscilloscopes, multimeters, and light meters.
• Quality Control & Supply Chain Collaboration Monitor all product lines to ensure the highest standards of durability and functionality. Coordinate with our overseas production facilities to refine samples, resolve component variations, and ensure compliance with product specifications.
• Compliance & Standards Certification Assist with UL projects, interpreting safety certification standards, and verifying adherence to code requirements including UL 153, UL 1310, UL 8750, ISO/IEC 17025, and the National Electrical Code (NEC) for lighting and low-voltage applications.
• Operational Agility Provide hands-on assistance to the local production team during urgent or high-volume orders, manage multiple development projects simultaneously across varying stages, and systematically execute targeted technical tasks delegated by executive leadership.

Desired Skills & Experience

• Education B.S. in Electrical Engineering (BSEE) or Electrical Engineering Technology (BSEET). Recent graduates with strong practical experience or project portfolios are highly encouraged to apply.
• Experience 2-3 years of practical experience in technical support, testing, or hardware engineering is preferred, but talent and drive carry greater weight.
• Technical Core Strong fundamental knowledge of electronic circuits, Solid-State Lighting (SSL) technology, and LED lighting manufacturing principles.
• Lab Competence Familiarity with electronic bench test equipment (oscilloscopes, digital multimeters (DMM), power meters, soldering stations).
• Software & Systems Proficiency with 3D CAD software (SolidWorks is a strong plus) and MS Office tools. Comfort in Apple/Mac environments and peripherals is a plus.
• Communication Superb verbal and written communication skills, with a proven ability to translate complex, highly technical engineering concepts into simple, actionable sales and customer training documentation.
• Operational Strengths Outstanding problem-solving skills, rigorous attention to detail, and a self-starting capability to manage multiple moving projects independently.
• Language/Tools Willingness or ability to utilize messaging applications like WeChat to seamlessly communicate engineering and sample requirements to overseas factories.

Compensation & Benefits

• We offer a highly competitive starting salary based on experience, a solid vacation and paid time off plan
• comprehensive health and dental insurance
• life insurance
• SIMPLE IRA with company contributions
• long-term disability insurance, etc.

Company Description

Hera Lighting is a fun, fast-paced, growth-oriented, multi-million dollar manufacturer of cabinet and display lighting.

Company Description

Hera Lighting is a fun, fast-paced, growth-oriented, multi-million dollar manufacturer of cabinet and display lighting.