Customer Success Manager- US Clients

OpenKrill; United States; On-site; USD 60,000 - 85,000; Full time

Job summary

Openkrill is seeking a confident Customer Success & Product Demo Specialist to onboard U.S. clients, conduct live product demonstrations, and manage post-sales support. You will explain workflows clearly and ensure a smooth customer experience from onboarding through ongoing support.

The role involves coordinating with internal teams, handling client inquiries, and maintaining strong relationships with US-based clients. Excellent English communication and demo skills are essential.

Qualifications

• Live product demonstrations for prospective clients.
• Clear explanation of workflows, processes, and service offerings.
• Experience in Customer Success, Client Servicing, Demo Calling, or Account Management preferred.

Responsibilities

• Conduct live product demonstrations for prospective clients.
• Explain workflows, processes, and service offerings clearly.
• Assist in onboarding new clients.
• Coordinate between clients and internal operations teams.
• Handle customer queries and provide timely resolutions.
• Maintain strong client relationships through regular follow-ups.
• Support sales and business development teams during client discussions.
• Track customer feedback and improve customer experience.
• Ensure high customer satisfaction and retention.
• Prepare reports, updates, and follow-up documentation.

Skills

Live product demonstrations

Customer success

Communication

Presentation skills

Demo calling

US shift timings

Tools

CRM software

Job description

We are looking for a confident and client-focused Customer Success & Product Demo Specialist to handle client onboarding, product demonstrations, relationship management, and post-sales support for our U.S.-based clients.

The ideal candidate should be comfortable speaking with international clients, explaining workflows clearly, conducting live demos, and ensuring a smooth customer experience from onboarding to ongoing support.

Key Responsibilities:

• Conduct live product demonstrations for prospective clients
• Explain workflows, processes, and service offerings clearly
• Assist in onboarding new clients
• Coordinate between clients and internal operations teams
• Handle customer queries and provide timely resolutions
• Maintain strong client relationships through regular follow-ups
• Support sales and business development teams during client discussions
• Track customer feedback and improve customer experience
• Ensure high customer satisfaction and retention
• Prepare reports, updates, and follow-up documentation

• Excellent spoken and written English communication
• Strong presentation and demo-handling skills
• Comfortable handling U.S.-based clients over calls and video meetings
• Experience in Customer Success, Client Servicing, Demo Calling, or Account Management preferred
• Confident personality with strong interpersonal skills
• Comfortable working in U.S. shift timings
• CRM or client management tool experience preferred
• Ability to explain processes in a simple and professional manner
• Accounting/bookkeeping industry experience is a plus