Remote Licensed Customer Service Representative

Sitel Corp.; Missouri; Remote; Full time

Job summary

Join a leading customer experience company as a Licensed Customer Service Representative in Missouri. Enjoy competitive compensation of $15 - $19 per hour, flexible remote work, and comprehensive benefits. Ideal candidates will have strong customer service skills and a high school diploma.

Benefits

401(k) matching

Health insurance

Dental insurance

Vision insurance

Disability insurance

Paid time off

Bonuses

Opportunities for career growth

Qualifications

• Must reside in Missouri.
• Preferred 6 months to 1 year of relevant work experience.

Responsibilities

• Support one of the largest insurance providers in the U.S.
• Cover all training, testing fees, and state licensing requirements.

Skills

Customer Service Aptitude

Reliability

Critical Thinking

Service-Oriented

Organizational Skills

System Navigation

Self-paced Learner

Education

High school diploma or GED

Job description

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Remote Licensed Customer Service Representative

Licensed Insurance Customer Service Representative

Join our dynamic team at Foundever in Missouri, where every interaction is an opportunity to make a difference!

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for over 750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise support operational needs for our clients and deliver seamless experiences to customers in crucial moments.

Supporting over 9 million customer conversations daily in more than 60 languages across 45 countries, Foundever combines global strength with an entrepreneurial, agile approach, enabling companies of all sizes and industries to transform their CX.

Job Overview

As a Customer Service Representative at Foundever, you’ll support one of the largest insurance providers in the U.S. — no cold calling required! We cover all training, testing fees, and state licensing requirements to help you launch your insurance career.

Please note: A distraction-free and quiet workspace is essential during training and work hours. Household distractions, including pets and noise, should be minimized.

Why You Should Join Us

• Competitive Compensation: $15 - $19 per hour
• Flexible Remote Work: Enjoy the flexibility of a remote environment, with weekend shifts as needed.
• Comprehensive Benefits: Including 401(k) matching, health, dental, and vision insurance, disability insurance, paid time off, bonuses, and opportunities for career growth.

What We’re Looking For

• Must reside in Missouri.
• Must be at least 18 years old.
• High school diploma or GED required.
• Preferred 6 months to 1 year of relevant work experience.
• Must have open availability during operating hours.
• Professional customer service aptitude is essential.

Key Skills

• Customer Service Aptitude: Strong skills in delivering exceptional service.
• Reliability: Dependability and responsibility.
• Critical Thinking: Ability to assess situations and develop empathetic solutions.
• Service-Oriented: Drive to serve others with compassion.
• Organizational Skills: Strong organizational abilities.
• System Navigation: Ability to navigate system tools to find answers and information.
• Self-paced Learner: Ability to study independently and pass the state insurance exam after comprehensive paid training, which includes exam fee coverage.

Home Setup Requirements

• Must be at least 18 years old.
• High school diploma or GED required.
• Preferred 6 months to 1 year of relevant work experience.
• Open availability during hours of operation.
• Professional customer service aptitude.
• Basic conflict resolution skills.

At-Home Requirements

• Provided Equipment: Necessary equipment, including a headset, will be shipped after passing your state exam.
• Internet: Hardwired high-speed internet connection.
• Work Environment: Quiet, distraction-free space; webcam presence required during training and work. Cannot be a primary caregiver during hours of operation.
• Device: Own a computer or tablet (excluding Kindle Fire Tablets). Cell phones are not permitted for insurance training.

Military Partners

We support military families through partnerships with Military One Source and other veteran organizations, valuing the skills and experiences veterans bring.

EEO

Foundever is committed to equal opportunity employment, selecting and rewarding the best candidates without discrimination based on race, age, color, religion, sex, and other protected categories. Discrimination of any kind is strictly prohibited.