Technical Support & Customer Experience Specialist

ASSA ABLOY Global Solutions; Berlin (CT); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Paid time off

14 paid holidays

Medical, dental, vision insurance

401(k) with company match

Job summary

ASSA ABLOY Global Solutions is seeking a Customer Service Technical Support Specialist in Berlin, CT. This onsite role supports internal and external customers with technical information for Secuitech products and collaborates with field sales and production teams.

Ideal candidates bring 3-5 years in customer-facing roles, strong problem-solving, and hands-on mechanical aptitude. A technical degree is preferred but not required with relevant experience; travel is limited.

Qualifications

• 3-5 years experience in a customer facing role.
• Strong analytic and logical problem-solving skills with attention to detail.
• Hands on Mechanical aptitude with Installation experience; basic electrical knowledge to troubleshoot.

Responsibilities

• Provide technical information and support to internal and external customers.
• Answer product support calls, chats and emails for Secuitech products.
• Act as liaison of product information from field to Profit Center Managers and production personnel.
• Provide feedback to sales and customer base after problem solving.
• Perform root cause analysis of returned product and assist with corrective actions.
• Review Special Product Application Requests for accuracy and completeness.
• Review new and existing product literature and recommend changes for accuracy.
• Support production with assembly, quality, application, and engineering issues.
• Provide training on the floor and perform quality checks.

Skills

Analytical skills

Problem solving

Mechanical aptitude

Installation experience

Communication skills

MS Office

Project management

Interpersonal skills

Troubleshooting

Education

Bachelor's degree

Associate degree

Job description

ASSA ABLOY Global Solutions is seeking a Customer Service Technical Support Specialist in Berlin, CT. This onsite role supports internal and external customers with technical information for Secuitech products and collaborates with field sales and production teams.

Ideal candidates bring 3-5 years in customer-facing roles, strong problem-solving, and hands-on mechanical aptitude. A technical degree is preferred but not required with relevant experience; travel is limited.