Technical Support Coordinator

Brandywine Valley Heating & AC; Exton (PA); On-site; USD 55,000 - 85,000; Full time

Job summary

Brandywine Valley Heating & AC is seeking a skilled technical trainer to support field technicians and departments with advanced HVAC knowledge. You will develop and deliver hands-on and classroom training, create materials, and establish standards for repairs, installations, and diagnostics, collaborating with leadership across the organization.

The role emphasizes continuous learning, problem-solving, and clear communication to raise service quality while upholding ethical standards in a

Qualifications

• Strong working knowledge of HVAC systems, equipment, service, maintenance, repair, and installation.
• Demonstrated field experience troubleshooting and resolving technical problems.
• Ability to read, understand, and apply manufacturer documentation and technical specifications.
• Experience developing or delivering technical training, instruction, or hands-on coaching.
• Strong verbal and written communication skills with the ability to explain complex technical topics clearly.
• Ability to influence technical performance, promote accountability, and work collaboratively across departments.

Responsibilities

• Provide technical support and troubleshooting guidance to field technicians and applicable departments.
• Serve as an escalation point for difficult service, maintenance, repair, and installation issues.
• Develop and deliver classroom, hands-on, and field-based technical training.
• Create and maintain training materials, competency checklists, technical standards, and troubleshooting resources.
• Establish consistent expectations for repairs, maintenance, installations, diagnostics, and workmanship.
• Partner with department leaders to define technician skill requirements and development paths.
• Research new equipment, products, systems, and technologies before they are widely implemented in the field.
• Identify recurring technical issues, determine root causes, and recommend corrective actions.
• Communicate technical findings, standards, and recommendations to technicians, managers, and leadership.

Skills

HVAC knowledge

Field troubleshooting

Technical training delivery

Verbal & written communication

Cross-department collaboration

Problem-solving

Job description

Join Our Brandywine Team

Are you ready to advance your career in a dynamic and essential industry?

We are expanding and seeking motivated individuals to join our team.

At Brandywine Valley Heating and Air Conditioning we believe our success comes from our people. We are looking for candidates who are eager to grow, learn, and work collaboratively. If you are driven by challenges and see them as opportunities, we want to hear from you!

Why Join Brandywine?

• Professional Growth: continuous learning and development opportunities.
• Team Environment: Work with a supportive and collaborative team.
• Ethical Standards: We do the right thing for our customers and employees.
• Family Owned and Operated

Position Duties

• Provide technical support and troubleshooting guidance to field technicians and applicable departments.
• Serve as an escalation point for difficult service, maintenance, repair, and installation issues.
• Develop and deliver classroom, hands-on, and field-based technical training.
• Create and maintain training materials, competency checklists, technical standards, and troubleshooting resources.
• Establish consistent expectations for repairs, maintenance, installations, diagnostics, and workmanship.
• Partner with department leaders to define technician skill requirements and development paths.
• Research new equipment, products, systems, and technologies before they are widely implemented in the field.
• Identify recurring technical issues, determine root causes, and recommend corrective actions.
• Communicate technical findings, standards, and recommendations to technicians, managers, and leadership.

Required Qualifications

• Strong working knowledge of HVAC systems, equipment, service, maintenance, repair, and installation.
• Demonstrated field experience troubleshooting and resolving technical problems.
• Ability to read, understand, and apply manufacturer documentation and technical specifications.
• Experience developing or delivering technical training, instruction, or hands-on coaching.
• Strong verbal and written communication skills with the ability to explain complex technical topics clearly.
• Ability to influence technical performance, promote accountability, and work collaboratively across departments.
• Strong problem-solving, decision-making, initiative, and independent follow-through.
• We are an Equal Opportunity Employer and all inquiries are kept confidential.