Technical Support Consultant - Lease Accounting

CoStar Group; Atlanta (GA); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Technical Support Consultant to enhance client experiences with their Real Estate Manager software. This entry-level role is ideal for someone with a strong background in accounting and technical troubleshooting, who enjoys problem-solving and client interaction. You will work closely with customers to define their needs, resolve issues, and ensure they maximize the software's capabilities. Join a collaborative culture that values innovation and invests in your professional growth, offering competitive compensation and a comprehensive benefits package that includes healthcare, 401(K) matching, and tuition reimbursement. If you're eager to make an impact in a dynamic environment, this opportunity is for you.

Benefits

Comprehensive healthcare coverage

401(K) retirement plan with matching contributions

Tuition reimbursement

On-site fitness center

Employee stock purchase plan

Complimentary gourmet coffee and snacks

Virtual mental health counseling services

Qualifications

• 2+ years in IT roles using Financial or ERP applications.
• Strong grasp of accounting and technical troubleshooting.

Responsibilities

• Diagnose and resolve Tier 1-3 client issues using application resources.
• Document troubleshooting efforts and collaborate with teams.

Skills

Technical Troubleshooting

Accounting Tasks

Relational Databases

SQL

Microsoft Office Proficiency

Education

Bachelor's degree in Accounting

Bachelor's degree in Finance

Bachelor's degree in Information Technology

Tools

Microsoft SQL Server

Case Management Application

Job description

Technical Support Consultant - Lease Accounting

2 days ago Be among the first 25 applicants

CoStar Group Company Intro:
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

Job Description: The Technical Support Consultant will work with a wide range of CoStar Real Estate Manager Customers to assist them in fully utilizing the capabilities of the CoStar Real Estate Manager’s Global Real Estate Management framework. The TSC will work with customers to define and scope their needs, take the steps necessary to resolve issues and communicate resolutions. TSCs are responsible for managing issues of varying importance for multiple customers and tracking them through to completion. The ideal candidate will have experience using software to perform accounting tasks, possess a strong grasp of relational databases, have SQL experience, be a quick learner, and be technically proficient in MS Office. This position will report to the Client Support Manager and will be based out of Atlanta, GA.

Responsibilities:

• Review, identify or isolate, diagnose and resolve clients’ reported Tier 1-3 issues utilizing application resources and technical expertise.
• Document troubleshooting efforts and resolutions into company case management application.
• Collaborate cross-functionally with other departments to work through technical issues.
• Coordinate with Client Services Team members to ensure adherence to SLA requirements.
• Support all work management and quality control processes.
• Identify process improvement opportunities.
• Work in coordination with Customer Success Managers to expand customer adoption of the application.
• Serve on the Lease Accounting Center of Excellence.
• Participate in CoE initiatives such as targeted customer outreach efforts, online community engagement, and webinars or other training-like activities.
• Serve as the Lease Accounting SME – which includes staying up to date on the both the latest FASB guidelines as well as being an expert in the CoStar Real Estate Manager Lease Accounting functionality.
• Disseminate accounting knowledge across the team through documentation, training, and open office hours.

Qualifications:

• Bachelor’s degree from an accredited, not-for-profit University or College in Accounting, Finance, Information Technology, or related field.
• 2+ years of experience in a comparable role within IT, utilizing Financial or ERP business applications.
• Proficiency with Microsoft Office products, including Excel, Word, PowerPoint. Direct experience in month end close processes, including experience creating, posting, analyzing, and reconciling journal entries.
• Demonstrated experience with technical troubleshooting.
• Lease Accounting specific knowledge and/or experience preferred but not required.
• Microsoft SQL Server knowledge preferred but not required.
• A track record of commitment to prior employers.

What’s in it for you? When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.

Our Benefits Package Includes (but Is Not Limited To):

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in person mental health counseling services for individuals and family
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent)
• Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks.

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Leasing Non-residential Real Estate, IT Services and IT Consulting, and Research Services