Technical Support Associate

Socket.dev; Salt Lake City (UT); Hybrid; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision plans

Wellbeing stipend

Mental health benefits

401(k) program

Education stipend

Flexible vacation

Paid parental leave

Recharge days

Work from home stipend

Job summary

Gong is hiring a Technical Support Associate to enrich the customer experience. This role sits in a hybrid model with 3 days per week in our Lehi, UT office, delivering proactive and consultative support for Gong customers.

You will learn Gong products, handle complex inquiries, and collaborate with Success, Sales, and Product teams to improve our customer journey and documentation. Strong communication and a technical mindset are essential.

Qualifications

• Strong communication skills (verbal and written)
• Recently completed a technical degree and eager to grow in technical support
• Self-motivated, proactive, and eager to learn new skills
• Curious, resourceful, detail-oriented, and organized
• Familiarity with Zoom, Dialpad, GoToMeeting or other telephony tools a plus
• Exposure to Salesforce, APIs, or programming/scripting languages a bonus

Responsibilities

• Deliver outstanding support via email and scheduled calls for Gong customers
• Learn Gong products and build expertise with integrations like telephony, Salesforce, and APIs
• Collaborate with internal teams to troubleshoot issues and communicate updates
• Represent the Voice of the Customer with Success, Sales and Product teams
• Create resources such as documentation and training materials

Skills

Strong communication

Technical curiosity

Self-motivated

Detail-oriented

Eager to learn

Familiarity with telephony tools

Salesforce/APIs exposure (bonus)

Education

Technical degree

Tools

Zoom

Dialpad

GoToMeeting

Salesforce

APIs

Job description

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

As a Technical Support Associate, you’ll be at the forefront of the Gong customer experience & create #ravingfans by providing an exceptional & consultative support experience for our customers. Support Associates are proactive, innovative, and empowered to solve the customer challenges of today, while thinking strategically to delight our customers long term. We operate on a hybrid working model, which we define as 3 days a week in our Lehi, UT office.

RESPONSIBILITIES

• Deliver an outstanding support experience via email and scheduled calls for customers using Gong products while meeting key performance goals.
• Learn the ins and outs of Gong products and build expertise with common integrations (such as telephony systems, web conferencing tools, Salesforce, and APIs).
• Partner with internal teams to troubleshoot issues, help identify potential bugs, test solutions, and communicate updates clearly to stakeholders.
• This is a small team! Everyone has an opportunity to represent the Voice of the Customer with Success, Sales and Product teams to influence priorities, resources, roadmaps and deliverables.
• Contribute to creating resources—like documentation, training materials, or process guides that help both customers and teammates succeed.

QUALIFICATIONS

• Technical Support Associate interested in going above and beyond for customers to create #ravingfans
• Strong communication skills (both verbal and written), with the ability to explain technical concepts in a clear and friendly way.
• Recently completed a technical degree and interested in growing your career in technical support.
• Self-motivated, proactive, and eager to learn new skills and technologies.
• Curious, resourceful, detail-oriented, and organized, with a problem-solving mindset.
• Familiarity with platforms like Zoom, Dialpad, GoToMeeting, or other telephony/web conferencing tools is a plus.
• Exposure to Salesforce, APIs, or programming/scripting languages is a bonus, but not required—just bring your eagerness to learn!

PERKS & BENEFITS

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The hourly range for this position is $26.45 - $32.70 USD.

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.