Senior Manager, Solution Engineering

Gong.io; United States; Hybrid; USD 255,000 - 300,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Wellbeing stipend

Mental health benefits

401(k) program

Education stipend

Flexible vacation

Paid parental leave

Company recharge days

Work from home stipend

Job summary

Gong seeks a Senior Manager to lead a Solution Engineering team focused on our strategic enterprise business unit. You will build, mentor, and scale a customer-facing team, guiding solution-based selling of our Revenue AI platform.

You will partner with cross-functional stakeholders to drive adoption, optimize workflows, and ensure successful deals while upholding Gong's operating principles and culture.

Qualifications

• Proven track record of building and managing high-performing sales engineering teams for 3+ years.
• 10+ years of relevant sales engineering experience.
• Ability to lead a customer-facing team with strong people management and mentoring skills.
• Experience building a team from the ground up and hands-on in deals, showing our #no-royalty leadership principle.
• Ability to foster trust and collaboration across team and stakeholders.
• Strong business acumen with understanding of GTM workflows.
• Experience with sales tech (CRMs, cloud, telephony).
• Familiarity with data flows, AI/ML concepts, analytics, APIs/webhooks, and JSON.
• Understanding of security and privacy in SaaS.

Responsibilities

• Build & lead a customer-focused, high-performing team that communicates business outcomes and value of Gong.
• Recruit, mentor, and empower Sales Engineers to maximize potential and contribute to goals.
• Train team on new features, processes, and collateral for continuous learning.
• Foster collaboration within Sales Engineering and partnerships with Sales to drive revenue growth.
• Develop streamlined processes and create impactful collateral to support the team.
• Optimize workflows by collaborating with Sales, Customer Success, Support, and Product teams.
• Maintain relationships with Product Marketing, Sales Enablement, and Product/Engineering to hit objectives.
• Uphold company Operating Principles in daily practice and team interactions.

Skills

Sales engineering leadership

People management

Cross-functional collaboration

Customer-facing leadership

Tools

CRM systems

Cloud architecture

Telephony / web conference tech

Job description

Austin | Chicago | New York City | Salt Lake City | San Francisco

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

The mission of our Solution Engineering team at Gong is to serve as trusted partners, advising on complex workflows and guiding customers toward an AI-first approach to their go-to-market strategy, ultimately helping them achieve their desired business outcomes.

As a senior manager on our Solution Engineering team, you will be instrumental in building and leading a team of Solution Engineers dedicated to our strategic enterprise business unit. You will work closely with cross-functional stakeholders and guide the team in solution-based selling of our industry-leading Revenue AI platform.

Location: This position is a hybrid-based role (office and remote).

RESPONSIBILITIES

• Build & lead a customer-focused, high-performing team that effectively communicates the business outcomes and value customers can achieve using our Gong platform.
• Recruit, mentor, and empower Sales Engineers to maximize their potential and contribute effectively to team and company goals.
• Play an active role in training team members on new features, processes, and collateral, fostering continuous learning and development.
• Foster a culture of collaboration within the Sales Engineering team and establish strong partnerships with Sales counterparts to drive revenue growth.
• Develop and implement streamlined processes and create impactful collateral to support the team and enhance stakeholder engagement.
• Optimize existing workflows and eliminate bottlenecks by collaborating cross-functionally with Sales, Customer Success, Support, and Product teams, ensuring smooth deal execution.
• Build and maintain strong relationships with Product Marketing, Sales Enablement, Sales Operations, and Product/Engineering teams, leveraging sound judgment to meet and exceed business objectives.
• Be a steward of our company culture and actively enforce our Operating Principles by embodying them in daily practices and team interactions.

QUALIFICATIONS

• A proven track record of building and managing high-performing sales engineering teams for 3+ years.
• 10+ years of relevant sales engineering experience.
• Demonstrated ability to lead a customer-facing team; including strong people management skills, and a commitment to mentoring, coaching, and employee development.
• Proven experience in building a successful team from the ground up, with a readiness to roll up your sleeves and engage directly on deals, embodying our #no-royalty leadership principle.
• Ability to foster trust and collaboration among team members and cross-functional stakeholders.
• Strong business acumen with a deep understanding of key personas and workflows within a GTM organization.
• Experience with sales technology: CRMs, cloud architecture, or telephony / web conference systems.
• Familiarity with data flows, AI and machine learning concepts, analytics, APIs/webhooks, and JSON.
• Understanding of security and privacy considerations related to SaaS systems.
• Exceptional verbal and written communication skills, with the ability to convey complex ideas clearly and persuasively.
• Strong interpersonal and teamwork skills, with a collaborative approach to problem-solving.

PERKS & BENEFITS

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The target OTE for this position is $255,000-$300,000 USD.

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

Gong will collect and use your personal data (e.g. - name, email, resume info) to evaluate your application for employment. Gong will save your personal data for up to 2 years in order to consider you for other, future potential job opportunities. We are happy to delete your data upon request.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.