Senior Manager, Solution Engineering

Gong; Chicago (IL); Hybrid; USD 255,000 - 300,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Wellbeing stipend

Mental health benefits

401(k) program

Education stipend

Flexible vacation

Parental leave

Recharge days

Work from home stipend

Job summary

Gong is seeking a Solution Engineering Leader to build and lead a high-performing, customer-focused team that demonstrates the value of the Gong platform. You will recruit, mentor, and empower Sales Engineers, partner with sales and product teams, and drive revenue outcomes.

This hybrid role involves overseeing training on new features, optimizing workflows, and aligning with Product Marketing and Enablement. The target OTE is $255,000-$300,000 USD, with location-based compensation.

Qualifications

• 3+ years leading high-performing sales engineering teams.
• 10+ years of sales engineering experience.
• Proven ability to mentor and develop talent.
• Experience building teams from ground up and direct deal involvement.
• Strong cross-functional collaboration and trust-building.
• GTM workflow understanding and business acumen.
• Experience with sales tech and data flows, AI/ML concepts, APIs, JSON.

Responsibilities

• Build and lead a customer-focused, high-performing sales engineering team and communicate business value of Gong.
• Recruit, mentor, and empower Sales Engineers to maximize potential and meet goals.
• Train team on new features, processes, and collateral to enable continuous learning.
• Foster collaboration with Sales and other teams to drive revenue growth.
• Develop streamlined processes and collateral to support the team and stakeholder engagement.
• Optimize workflows by collaborating with Sales, Customer Success, Support, and Product to ensure smooth deals.
• Build strong relationships with Product Marketing, Enablement, Operations, and Engineering and exercise sound judgment.
• Uphold company culture and Operating Principles in daily practice.

Skills

Sales engineering leadership

People management

Customer-facing leadership

GTM knowledge

Cross-functional collaboration

Tools

CRM systems

Cloud architecture

Telephony/Web conference

APIs/Webhooks

JSON

Job description

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guide, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

The mission of our Solution Engineering team at Gong is to serve as trusted partners, advising on complex workflows and guiding customers toward an AI-first approach to their go-to-market strategy, ultimately helping them achieve their desired business outcomes.

Location: This position is a hybrid-based role (office and remote).

Responsibilities

• Build & lead a customer-focused, high-performing team that effectively communicates the business outcomes and value customers can achieve using our Gong platform.
• Recruit, mentor, and empower Sales Engineers to maximize their potential and contribute effectively to team and company goals.
• Play an active role in training team members on new features, processes, and collateral, fostering continuous learning and development.
• Foster a culture of collaboration within the Sales Engineering team and establish strong partnerships with Sales counterparts to drive revenue growth.
• Develop and implement streamlined processes and create impactful collateral to support the team and enhance stakeholder engagement.
• Optimize existing workflows and eliminate bottlenecks by collaborating cross-functionally with Sales, Customer Success, Support, and Product teams, ensuring smooth deal execution.
• Build and maintain strong relationships with Product Marketing, Sales Enablement, Sales Operations, and Product/Engineering teams, leveraging sound judgment to meet and exceed business objectives.
• Be a steward of our company culture and actively enforce our Operating Principles by embodying them in daily practices and team interactions.

Qualifications

• A proven track record of building and managing high-performing sales engineering teams for 3+ years.
• 10+ years of relevant sales engineering experience.
• Demonstrated ability to lead a customer-facing team; including strong people management skills, and a commitment to mentoring, coaching, and employee development.
• Proven experience in building a successful team from the ground up, with a readiness to roll up your sleeves and engage directly on deals, embodying our #no-royalty leadership principle.
• Ability to foster trust and collaboration among team members and cross-functional stakeholders.
• Strong business acumen with a deep understanding of key personas and workflows within a GTM organization.
• Experience with sales technology: CRMs, cloud architecture, or telephony / web conference systems.
• Familiarity with data flows, AI and machine learning concepts, analytics, APIs/webhooks, and JSON.
• Understanding of security and privacy considerations related to SaaS systems.
• Exceptional verbal and written communication skills, with the ability to convey complex ideas clearly and persuasively.
• Strong interpersonal and teamwork skills, with a collaborative approach to problem-solving.

Perks & Benefits

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The target OTE for this position is $255,000-$300,000 USD.

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.