Technical Support Apprentice - Des Moines, IA

Data Business Equipment Inc.; Urbandale (IA); On-site; USD 32,000 - 40,000; Full time

Job summary

Data Business Equipment invites you to join as a Technical Support Apprentice in Des Moines/Urbandale, IA. This full-time entry-level role offers hands-on learning to become a skilled Technical Support Technician or Field Service Technician with our team.

You will work on rebuilding, testing, and configuring financial equipment, assist with software imaging, and support field installations while maintaining a professional image and strong customer communication.

Qualifications

• High school education required; post-secondary technical education or military experience preferred.
• Knowledge of basic electronics principles.
• Strong mechanical aptitude.

Responsibilities

• Rebuild, rework, and test parts to meet DBE requirements.
• Assist with assembly, staging, and testing of financial equipment.
• Refurbish equipment for delivery and installation.
• Load software, configure, and test ATM cores.
• Image and configure ATM software as needed.
• Drive company vehicles for small deliveries to field locations.
• Maintain parts inventory and protect company assets.
• Assist with field installations and upgrades when required.
• Maintain professional image and follow technician standards.
• Complete special tasks under supervision.

Skills

Problem solving

Communication

Time management

Independence

Organization

Education

High school diploma

Post-secondary technical education or military experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Technical Support Apprentice - Des Moines, IA

Full Time Technical Urbandale, IA, US

2 days ago Requisition ID: 1103

Salary Range: $32,000.00 To $40,000.00 Annually

GENERAL JOB DESCRIPTION

The Technical Support Apprentice is an entry-level position providing an opportunity to learn and demonstrate the skills necessary to become a successful Technical Support Technician or Field Service Technician with DBE. Successful Technical Services Apprentices will focus on learning, internalizing, and demonstrating competency with individual and specific skills and assignments as directed until those items become second nature.

DUTIES & RESPONSIBILITIES

In order of importance – Include frequency (daily, weekly, monthly, quarterly, annually, etc.)

• Rebuild, rework, and test parts and other equipment assemblies returned by customers, Field Service Technicians, or OEM vendors to ensure these items meet DBE requirements
• Assist with assembly, staging, and preparation of financial equipment including in-depth testing to ensure equipment is fully functional and meets customer requirements prior to delivery and installation
• Assist with properly refurbishing and rebuilding financial equipment in preparation for delivery and installation
• Assist with rebuilding, loading software, configuring, and testing ATM cores
• Assist with imaging and configuration of ATM software as necessary
• Drive company vehicles while performing small deliveries to Field Service Technicians or field stocking locations as necessary
• Demonstrate accountability for parts inventory and company assets at all times
• Assist with financial equipment installations and/or upgrades in the field when required
• Maintain a professional image of yourself and DBE while modeling proper technician behavior
• Under the direction of VP Technical Support or Technical Services Lead Technician, complete special tasks and other projects as assigned

SUPERVISORY RESPONSIBILITIES

• # of Direct Reports = 0
• # of Indirect Reports = 0

EDUCATION & TRAINING

• High school education required.
• Post-secondary technical education or military experience preferred

KNOWLEDGE & EXPERIENCE

• Knowledge of basic electronics principles
• Strong mechanical aptitude

SKILLS & ABILITIES

• Excellent problem-solving, decision making and troubleshooting skills
• Effective customer and co-worker communication, both orally and in writing
• Ability to effectively prioritize and manage time
• Possess the ability to manage and research assignments independently
• Exceptional organizational skills and the ability to handle multiple tasks concurrently

WORKING CONDITIONS

PHYSICAL DEMANDS/ WORK ENVIRONMENT

The physical demand and work environment characteristics described below represent the typical amount of time spent and conditions while performing the essential duties of the job. Every attempt will be made to provide reasonable accommodations as necessary to enable individuals with disabilities to perform the essential functions. Use the following codes:

C = Continuously (67% to 100% of workday)

F = Frequently (34% to 66% of workweek)

O = Occasional (1% to 33% of the workweek)

N = Never (0% of the workweek)

PHYSICAL DEMAND/ WORK CONDITIONS

Frequency

PHYSICAL DEMAND/ WORK CONDITIONS

Frequency

F

Lifting

F

Standing

F

Sedentary (0 - 10 lbs.)

F

Walking

F

Light (11 - 25 lbs.)

F

F

F

Stooping

F

O

Kneeling

F

O

Climb Ladders

O

Dexterity

C

Driving

F

Eye/Hand Coordination

C

Reach Above Shoulder

F

C

TYPICAL NOISE LEVEL

SPECIAL HEARING REQUIREMENTS

N/A

SPECIAL VISION REQUIREMENTS

Ability to Focus

PRIVACY

Employee will comply with both the letter and spirit of the laws governing the privacy of consumer information and DBE’s Privacy Policy and Procedures.

EEOAA Disclosure

This job description is not a contract for employment, either expressed or implied, between DBE and the job employee. DBE or the employee may terminate the employment relationship at any time, for any reason. Data Business Equipment is an Affimative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.