IT Specialist

Dobbs Equipment, LLC; Riverview (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Dobbs Equipment, LLC seeks an IT Support Analyst to manage and support all information systems, including desktops, laptops, shop computers, VoIP, LAN/WAN, and mobile devices.

The role requires hands-on troubleshooting, system maintenance, virtualization, network configurations, and user training across the region; travel to remote or branch locations is expected as needed. Strong communication and organizational skills are essential.

Qualifications

• College degree and 2+ years or 5+ years of experience in the IT area.
• Organization and communication skills must be highly developed.
• Tier 2-3 Help Desk experience.
• Trainer role in system basics for end users.
• Working knowledge of vlans, networking configurations and Meraki.
• Working knowledge of virtualization, VMWare, and Hyper-V preferred.
• Experience with various scripting tools including PowerShell.

Responsibilities

• Provide technical support for computers, phones, printers, fax machines, and mobile devices.
• Troubleshoot remote computing components such as WiFi and Windows Mobile devices.
• Provide basic training for IT products and programs to regional users.
• Maintain, configure, and operate computer systems, servers, and virtualization.
• Document technical specifications for IT upgrades and projects.
• Assist in budgeting and IT inventory management.
• Travel to remote or branch locations as needed.

Skills

Organization skills

Communication

Trainer experience

Help desk experience

Education

College degree

IT experience equivalence

Tools

SAP/Oracle ERP

SAN implementation

Meraki networking

VMware/Hyper-V virtualization

PowerShell scripting

Job description

Summary Of Primary Functions

This position is responsible for analyzing and supporting all information technology needs to include all areas of information systems (i.e. desktop and laptops, shop computers and applications), VoIP Phone system, LAN/WAN and Cell Phones.

Essential Functions and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. (Other duties may be assigned)

• Responsible for providing technical support of computers, phones, printers, fax machines, mobile devices, and copiers.
• Analyzes and troubleshoots remote computing components such as WiFi, Aircards and Windows Mobile devices.
• Provides basic training for products and programs of an IT nature to meet the needs of the region.
• Responsible for providing technical support of computers, phones, printers, fax machines, mobile devices, and copiers.
• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
• Creates and installs new systems, transfer data, and/or modifies existing systems, setting up new facilities.
• Monitors functioning of equipment to ensure system operates in conformance with specifications.
• Responsible for all I.T. inventory and tracking of User ID’s, hardware, software licenses.
• Assists in the development, tracking and maintaining of the regional IT budget.
• Maintains and documents all general IT support such as password resets, break/fix, and PC/Application troubleshooting.
• Travels, when necessary, to remote or branch locations for all of the above.
• Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
• Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer.
• Enters commands and observes system functions to verify correct system operation.
• Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
• Instructs users in use of equipment, software, and manuals.
• Recommends or performs minor remedial actions to correct problems.
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
• Replaces defective or inadequate software packages.

Qualifications:

• Experienced in ERP systems like SAP and Oracle
• Experience with SAN implementation and maintenance

Education, Skill, And/or Experience Requirements

• College degree and 2+ years or 5+ years of experience in the IT area.
• Organization and communication skills must be highly developed.
• Tier 2-3 Help Desk
• Trainer role in system basics for end users
• Working knowledge of vlans, networking configurations and Meraki
• Working knowledge of virtualization, VMWare, and Hyper-V preferred
• Experience with various scripting tools including PowerShell.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk; climb or balance; and stoop, kneel, or crouch. The employee is regularly required to sit. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, and outside weather conditions. The noise level in the work environment is usually quiet.

We’re an Equal Employment Opportunity and Affir­mative Action Employer:

Dobbs Equipment is an Equal Employment Opportunity (EEO) and Affir­mative Action employer. We are committed to providing an environment free of discrimination, harassment, and retaliation both for our employees and applicants. We make all employment-related decisions on the basis of an individual’s qualifications and job performance. We recruit, hire, promote, train, transfer, and make compensation decisions without regard to race, religion, color, creed, national origin, ancestry or citizenship status, sex, sexual orientation, gender, genetic information, marital status, pregnancy status, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Notice to Applicants:

We participate in E-Verify in the United States.

Drug Free and Alcohol-Free Workplace Notice.

Dobbs Equipment is an Equal Opportunity and At-Will Employer.