Service Technician - Omaha, NE

Data Business Equipment; Omaha (NE); On-site; USD 39,000 - 49,000; Full time

Job summary

Data Business Equipment in Omaha, NE is seeking a Service Technician to handle on-site and remote service calls for bank equipment, including ATMs, cash recyclers, and security systems. The role emphasizes customer-facing duties, troubleshooting, and preventative maintenance to ensure world-class service.

Required are a high school diploma or GED and 1–2 years of related experience, with strong electronics knowledge and mechanical aptitude.

Qualifications

• High School Diploma or GED required.
• 1-2 years related experience preferred.
• Experience with electromechanical banking equipment is a plus.
• Strong electronics knowledge and mechanical aptitude.

Responsibilities

• Respond to service calls promptly with remote and onsite support.
• Troubleshoot and repair equipment efficiently.
• Maintain security systems and perform installation tasks.
• Conduct preventative maintenance on all equipment.
• Provide excellent customer service and professional image.
• Manage parts inventory and company assets.

Skills

Troubleshooting

Customer service

Communication

Time management

Independent work

Organization

Education

High School Diploma or GED

Tools

ATM servicing tools

Security/alarms installation tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Omaha, NE, US

Salary Range: $39,000.00 To $49,000.00 Annually

The Service Technician role is an integral part of our operations as they serve as both the face of our company and are responsible for delivering the world-class service that our customers have grown accustomed to. Service Technicians are responsible for service calls and troubleshooting for a multitude of supported equipment such as ATM’s, ITM’s, Cash Recyclers, Cash Counters, Security Systems, Video Surveillance, and other bank related equipment.

DUTIES & RESPONSIBILITIES

In order of importance – Include frequency (daily, weekly, monthly, quarterly, annually, etc.)

• Quickly respond to dispatched service calls, providing remote and onsite support to customers
• Perform equipment troubleshooting and repairs efficiently and effectively
• Perform security system troubleshooting, maintenance and installation
• Perform regularly scheduled preventative maintenance on all equipment
• Utilize customer relationship skills to maintain a professional image
• Maintain accountability for parts inventory and company assets
• Provide unequaled customer service
• All other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• # of Direct Reports =
• # of Indirect Reports =

EDUCATION & TRAINING

• High School Diploma or GED
• 1-2 years related experience

KNOWLEDGE & EXPERIENCE

• Previous experience in a customer-facing Field Service Technician position preferred
• Minimum one-year experience with electromechanical equipment servicing (ATM or banking equipment strongly preferred)
• Minimum one-year experience with security system maintenance and installation (physical, alarms, video, infrastructure, building)
• Thorough knowledge of basic electronics
• Strong technical knowledge
• Strong mechanical aptitude

SKILLS & ABILITIES

• Excellent problem-solving, decision making and troubleshooting skills
• Effective customer and co-worker communication, both orally and in writing
• Ability to effectively prioritize and manage time
• Possess the ability to manage and research assignments independently
• Exceptional organizational skills and the ability to handle multiple tasks concurrently

WORKING CONDITIONS

PHYSICAL DEMANDS/ WORK ENVIRONMENT

The physical demand and work environment characteristics described below represent the typical amount of time spent and conditions while performing the essential duties of the job. Every attempt will be made to provide reasonable accommodations as necessary to enable individuals with disabilities to perform the essential functions. Use the following codes:

C = Continuously (67% to 100% of workday)

F = Frequently (34% to 66% of workweek)

O = Occasional (1% to 33% of the workweek)

N = Never (0% of the workweek)

Physical Demand/ Work Conditions

Frequency

Physical Demand/ Work Conditions

Frequency

C

Lifting

O

Standing

C

Sedentary (0 - 10 lbs.)

C

Walking

O

Light (11 - 25 lbs.)

F

O

F

Stooping

O

O

Kneeling

O

O

Climb Ladders

O

Dexterity

C

Driving

O

Eye/Hand Coordination

C

Reach Above Shoulder

O

C

TYPICAL NOISE LEVEL

SPECIAL HEARING REQUIREMENTS

N/A

SPECIAL VISION REQUIREMENTS

Ability to Focus

PRIVACY

Employee will comply with both the letter and spirit of the laws governing the privacy of consumer information and DBE’s Privacy Policy and Procedures.

EEOAA Disclosure

This job description is not a contract for employment, either expressed or implied, between DBE and the job employee. DBE or the employee may terminate the employment relationship at any time, for any reason. Data Business Equipment is an Aff ... Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.