Technical Support Analyst III

Ampcus, Inc; Richmond (VA); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Ampcus Inc is seeking a Technical Support Analyst III to join our team in Richmond, VA (Hybrid). The role focuses on shaping security profiles, managing user access policies for the Oracle Health EHR system, and providing Tier 1 support to end users.

You will work with the EHR Application team, ISO, and HIPAA compliance officer to ensure HIPAA adherence, develop and maintain security documentation, and participate in audits and upgrades.

Qualifications

• 3+ years IT experience in healthcare IT security.
• Strong knowledge of EHR systems and HIPAA/HITECH compliance.
• Experience with AD/SSO/MFA and identity management.
• Experience with Cerner/OHPAC security and access issues.
• Excellent communication and collaboration with IT teams and end users.
• Familiarity with healthcare IT infrastructure (networks, firewalls, DB security).

Responsibilities

• Map and maintain EHR positions and security groups.
• Monitor and enforce EHR access control policies.
• Define provisioning and offboarding procedures.
• Conduct internal security audits of the EHR app.
• Develop and maintain security policies and guidelines.
• Prepare security documentation and downtime procedures.
• Respond to and investigate security incidents for the EHR app.
• Collaborate to integrate security in deployments.
• Stay informed on emerging threats and best practices.
• Assist on internal and external audits.

Skills

Oracle Health EHR

HIPAA/HITECH compliance

AD/SSO/MFA

Discern and ccl

Cerner/OHPAC security

Communication

Healthcare IT infrastructure

Application support

multitasking

Customer service

Tools

Active Directory (AD)

SSO

MFA

Cerner/OHPAC security tools

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Technical Support Analyst III

Location: Richmond, VA (Hybrid)

Job Description

The enterprise level EHR Security Analyst will be responsible for providing help shaping the security profiles and access controls for the EHR along with providing support Tier 1 to the EHR end users on related areas. EHR Security Analyst/ Application Support Specialist.

The EHR Security Analyst is responsible for managing and help define user access policies, security policies and role-based permissions within the EHR. This role will work closely with the EHR Application team, ISO Team and HIPAA compliance officer among others to ensure that the application is compliance with HIPAA standards, organizational security policies and best practices.

Key Responsibilities

• Map and maintaining EHR positions definitions, which includes, Millennium Positions, Preferences and OHPAC Security groups with Positions.
• Monitor and enforce appropriate use of EHR Access Control Positions and Policies, ensuring that users have the correct level of access based on their roles and their job functions.
• Work with EHR Security Officer, IT Technical team, Support Team and EHR Core team to help define and automate user provisioning and offboarding procedures.
• Monitor and conduct internal security audits of the EHR application to identify and mitigate risks and/or vulnerabilities detected.
• Work with EHR Security Officer to develop and maintain security policies, procedure and guidelines related to the Application.
• Work with EHR Security Officer and ISO Office and EHR Core team to define and complete security documentation and downtime procedures according with Security guidelines.
• Work with EHR Security Officer to respond and investigate security incidents related to EHR Application ensuring timely resolution and proper reporting to stakeholders.
• Collaborate with the EHR implementation and optimization teams to ensure that security measures are integrated into the deployment of new features, updates, and third-party applications.
• Stay informed about emerging security threats, technologies, and best practices related to EHR systems.
• Recommend improvements and optimizations to the EHR security environment based on industry trends and emerging threats.
• Monitor user behavior by using tools like P2Sentinel to determine trends and possible incidents.
• Work with EHR Security Officer and EHR Core team to assist on internal and external audits.
• Participate in Cerner/OHPAC upgrades, security patches and system maintenance to ensure ongoing security.
• Participate in the Domain Strategy for EHR Application.
• Stay up to date with security updates, best practices and regulatory changes.

Required Experience

• Three plus years of IT experience desired.
• Strong Understanding of EHR Systems.
• Understanding of HIPAA, HITECH, meaningful user and other healthcare security regulations.
• Experience with Active Directory (AD), single sign-on (SSO), multi-factor authentication (MFA), and identity management solutions.
• Strong analytical, problem-solving, and troubleshooting skills related to Cerner/OHPAC security and access issues.
• Excellent communication and collaboration skills to work with IT teams, compliance officers, and end users.
• Familiarity with healthcare IT infrastructure, including networking, firewalls, and database security.
• Knowledge of Discern and ccl.

Skills

• Strong understanding of Oracle Health EHR and Security - Required - 5 Years
• Understanding of HIPAA, HITECH, meaningful user and other healthcare security regulations - Highly desired - 3 Years
• Experience with Active Directory (AD), single sign-on (SSO), multi-factor authentication (MFA), and identity management solutions - Highly desired - 3 Years
• Knowledge of Discern and ccl - Highly desired - 3 Years
• Strong analytical, problem-solving, and troubleshooting skills related to Cerner/OHPAC security and access issues - Required - 5 Years
• Excellent communication and collaboration skills to work with IT teams, compliance officers, and end users - Required - 5 Years
• Familiarity with healthcare IT infrastructure, including networking, firewalls, and database security - Highly desired - 5 Years
• Application Support Experience - Required - 5 Years
• Ability to handle multiple competing priorities and multitask efficiently in a dynamic, fast-paced environment - Required - 3 Years
• Demonstrated commitment to exceptional customer service with individuals of varying technical knowledge - Required - 3 Years

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.