Technical Support Analyst II — IT for Ministry Impact

Billy Graham Evangelistic Association Career Site; Charlotte (NC); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical, prescription, dental and vis

Flexible Spending Account (FSA)

Disability insurance

Life insurance

401(k) retirement plan

10 paid holidays

12 days of vacation

10 sick days

Job summary

The Billy Graham Evangelistic Association (BGEA) is seeking a Technical Support Analyst II to provide advanced technical support to ministry staff. The role focuses on troubleshooting hardware, software, and network issues, installing and configuring IT systems, and documenting solutions.

This mid-level position suits someone with strong OS knowledge and customer-focused mindset. Based at our Charlotte, NC offices, you will work with diverse teams and participate in on-call rotations as needed.

Qualifications

• 2+ years’ experience in IT support or service desk.
• Proficient with Microsoft Windows, Office, macOS, and iOS.
• Familiar with Linux operating systems.
• Competent in networking principles (DHCP, DNS, TCP/IP, LAN, WLAN).
• Competent with Service Desk ticketing and inventory tools.
• Familiar with client/server architecture.

Responsibilities

• Provides reliable and timely advanced-level telephone and desk side support of workstations, printers/copiers, mobile devices, and other IT equipment in a network environment.
• Monitors service and referred calls, clearly noting problems in the tracking system; keeps users informed of the status of inquiries.
• Contributes in creating and updating technical documentation of relevant Service Desk procedures and tasks.
• Provides accurate network account administration and maintenance.
• Assists in the procurement of user hardware and software needs.

Skills

Windows

Office

macOS

iOS

Linux

Networking

Service Desk tools

Ticketing systems

Client/Server

Independent work

Tools

Service Desk software

Job description

The Billy Graham Evangelistic Association (BGEA) is seeking a Technical Support Analyst II to provide advanced technical support to ministry staff. The role focuses on troubleshooting hardware, software, and network issues, installing and configuring IT systems, and documenting solutions.

This mid-level position suits someone with strong OS knowledge and customer-focused mindset. Based at our Charlotte, NC offices, you will work with diverse teams and participate in on-call rotations as needed.