IT Support Analyst II — Ministry Tech Advocate

Billy Graham Evangelistic Association; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

The Billy Graham Evangelistic Association seeks an IT Support Analyst II to provide advanced technical support to ministry staff, troubleshoot hardware, software, and network issues, and document solutions. Based in Charlotte, NC, this mid-level role supports multiple IT domains including operations, service desk, and cybersecurity.

The ideal candidate has 2+ years of experience, strong Windows and macOS skills, and familiarity with Linux and networking fundamentals.

Qualifications

• Minimum 2+ years of IT support experience.
• Proficiency with Windows, Office, macOS and iOS.
• Familiar with Linux operating systems.
• Networking concepts: DHCP, DNS, TCP/IP, LAN, WLAN.
• Experience with Service Desk ticketing and inventory tools.
• Understand client/server architecture.
• Ability to plan and carry out work independently.

Responsibilities

• Provide advanced-level phone and desk-side support for workstations and devices.
• Monitor service requests and update users on status.
• Create and update technical documentation for Service Desk procedures.
• Administer and maintain network accounts.
• Assist in hardware/software procurement.

Skills

Windows OS

Office

macOS

iOS

Linux

Networking basics

Service Desk tools

Client/Server

Independent work

Job description

The Billy Graham Evangelistic Association seeks an IT Support Analyst II to provide advanced technical support to ministry staff, troubleshoot hardware, software, and network issues, and document solutions. Based in Charlotte, NC, this mid-level role supports multiple IT domains including operations, service desk, and cybersecurity.

The ideal candidate has 2+ years of experience, strong Windows and macOS skills, and familiarity with Linux and networking fundamentals.