Technical Support Analyst I: Automate, Troubleshoot & Elevate IT

Shamrock Trading Corporation; Phoenix (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

Shamrock Trading Corporation is seeking a Technical Support Analyst I to join our Service Desk and support fast growth with a strong technical and customer service background. The role emphasizes automation, cross-functional collaboration, and problem-solving to deliver modern IT solutions.

Ideal candidates will have a technical BA/BS or equivalent, 1+ years in technical support, and solid knowledge of Office 365, Active Directory, IT best practices, and strong communication in English.

Qualifications

• BA/BS or equivalent technical ability.
• 1+ years in technical customer/desktop support.
• Strong troubleshooting skills.
• Fundamental Office 365 & Active Directory knowledge.
• Solid IT fundamentals and best practices.
• Proven learning ability and curiosity.
• Excellent teamwork and communication in English.
• Strong analytical and problem-solving capabilities.
• Creative thinking and adaptability.
• Willingness to share knowledge and document processes.
• Experience with ticketing systems (Jira preferred).
• Comfort with command lines and scripting basics.
• Understanding of basic networking protocols.

Responsibilities

• Provide world-class system and application support to internal and external customers.
• Configure, install, upgrade, and support systems.
• Automate processes, reporting, and responses where possible.
• Troubleshoot technical issues from remediation to root cause analysis.
• Address root causes to prevent repeats of issues.
• Pursue operational improvements and stay current with IT technologies.
• Collaborate with internal teams to resolve advanced issues.
• Create documentation to help teammates resolve issues faster.

Skills

Advanced troubleshooting

Office 365

Active Directory

IT knowledge

Learning agility

Teamwork

English communication

Analytical skills

Creative problem solving

Adaptability

Knowledge sharing

Jira

Command line

Scripting

Networking basics

End-user devices up to 40lbs

Education

BA/BS degree in a technical field

Tools

Jira

Office 365

Active Directory

Job description

Shamrock Trading Corporation is seeking a Technical Support Analyst I to join our Service Desk and support fast growth with a strong technical and customer service background. The role emphasizes automation, cross-functional collaboration, and problem-solving to deliver modern IT solutions.

Ideal candidates will have a technical BA/BS or equivalent, 1+ years in technical support, and solid knowledge of Office 365, Active Directory, IT best practices, and strong communication in English.