24/7 IT Support & Incident Response Specialist

Shamrock Foods Company; Phoenix (AZ); Remote; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance coverage

401(k) Savings Plan

Profit Sharing

Paid Time Off

Growth opportunities

Job summary

Shamrock Foods Company is seeking a Support Technician to provide national IT assistance in a fast-paced 24/7 environment. The role requires triaging service requests, directing outage resolutions, and maintaining clear communication with end users while coordinating response teams.

Essential duties include handling user requests, supporting Shamrock applications, Windows OS support, and daily system operations.

Qualifications

• High School diploma or GED required; degree in computer science preferred.
• Working knowledge of computers, servers, networks, and software (DOS, Windows, Outlook, MS Office).
• Excellent written and verbal communication skills.
• Ability to work from a remote site with little supervision.
• Willingness to work swing/overnight shifts, weekends and holidays.

Responsibilities

• Answer, record, solve and track requests from users.
• Support and administer Shamrock Foods applications.
• Provide Windows OS and Microsoft system support.
• Evaluate, isolate and resolve hardware/software issues.
• Maintain user access to Shamrock Foods Enterprise Network and applications.
• Communicate processes and time-sensitive information clearly to associates.
• Manage incidents and outages by directing resources to resolution.
• Follow escalation procedures and outage response.
• Know when to fail over and when to reboot critical systems.
• Perform root cause analysis and assist IS teams.
• Run daily operations tasks and backups.
• Schedule and monitor critical system backups.

Skills

Critical thinking

Problem solving

Communication skills

Remote work capability

Typing 35 WPM

Windows OS

Networking basics

DOS/Windows/MS Office

Education

High School diploma or GED

Degree in computer science or related field preferred

Tools

Shamrock Foods proprietary applications

Job description

Shamrock Foods Company is seeking a Support Technician to provide national IT assistance in a fast-paced 24/7 environment. The role requires triaging service requests, directing outage resolutions, and maintaining clear communication with end users while coordinating response teams.

Essential duties include handling user requests, supporting Shamrock applications, Windows OS support, and daily system operations.