Virtual Medical Assistant - Virtual Support Center

Texas Children's Hospital; Houston (TX); Hybrid; USD 38,000 - 60,000; Full time

Job summary

Texas Children's Hospital is seeking a hybrid Virtual Medical Assistant for our Virtual Support Center to be the first contact for patients, providers and staff across ambulatory clinics. You will assist with patient interactions, registrations and portal access while guiding families through telemedicine options.

The role requires strong customer service, clinical certification, and experience in ambulatory settings, with safety compliance including respiratory fit testing where applicable.

Qualifications

• Certified Medical Assistant or paramedic certification required.
• Healthcare experience and customer service oriented preferred.
• Ambulatory telemedicine experience preferred.
• Outpatient clinic operations experience preferred.

Responsibilities

• Welcomes and interacts with patients, families, and visitors professionally.
• Coordinates communications by phone, pages, and faxes in a timely manner.
• Facilitates appointment check-in and virtual rooming procedures.
• Performs patient registration per clinic process.
• Checks patient portal activation and grants access per guidelines.
• Reschedules missed appointments or adds to waitlist.
• Collaborates with clinic staff to ensure efficient patient flow.
• Verifies paperwork and ensures provider is licensed for the visit.
• Completes checkout and provides guidance on telemedicine.

Skills

Patient service

Telemedicine

Registration

Documentation

Tools

CCMA

CMA-AAM

EMT Certifications

License Paramedic (LIC PAR)

NCMA

NRCMA

RMA

Job description

Job Description

We are searching for a hybrid Virtual Medical Assistant with our Texas Children's Virtual Support Center - someone to provide patient care and excellent customer service as the first contact for patients, providers, and staff accessing virtual and/or non-virtual ambulatory clinics.

Job Description

We are searching for a hybrid Virtual Medical Assistant with our Texas Children's Virtual Support Center - someone to provide patient care and excellent customer service as the first contact for patients, providers, and staff accessing virtual and/or non-virtual ambulatory clinics.

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Think you’ve got what it takes?

Responsibilities

• Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner
• Coordinates communications including phone calls, pages, faxes, etc. in a friendly, professional, and timely manner
• Facilitates the appointment check-in and virtual rooming procedure
• Performs patient registration procedures per clinic process
• Checks on the activation status of the patient portal. Identifies and offers access to the patient or patient proxy according to organizational guidelines
• Reschedules missed appointments or adds to clinic waitlist
• Collaborates with clinic staff to ensure efficient patient flow
• Verifies required paperwork is completed by the patient to ensure accuracy of information
• Validates that the appointment is able to proceed by ensuring the presence of the patient and a legal guardian.
• Ensures appointment is taking place in a state in which the provider is licensed. Assesses that the patient and other parties are in a safe and secure setting
• Completes check out for patients and families
• Provides education and guidance around telemedicine

Qualifications

One of the following required:

• CCMA- Certified Clinical Medical Assistant certificate from the National Health career Association required
• CMA-AAM- Certified Medical Assistant from the American Association of Medical Assistants
• EMT Certified Emergency Medical Technologist from the Texas Department of State and Health Services required
• EMT-A Certified Advanced Emergency Medical Technologist from the Texas Department of State and Health Services required
• EMT-B Certified Emergency Medical Technologist-Basic from the Texas Department of State and Health Services required
• EMT-I Certified Emergency Medical Technologist-Intermediate from the Texas Department of State and Health Services required
• EMT-P Certified Emergency Medical Technologist-Paramedic from the Texas Department of State and Health Services required
• LIC PAR- License Paramedic from the Texas Department of State and Health Services required
• NCMA- National Medical Assistant Certification from the National Center for Competency Testing required
• NRCMA - Nationally Registered Certified Medical Assistant from the National Association of Health Professionals required
• RMA- Registered Medical Assistant from the American Association of Medical Personnel, American Allied Health, American Medical Technologists, or American Registry of Medical Assistants required
• 2 years related experience required
• 2 years Ambulatory telemedicine experience preferred
• Experience in a healthcare setting or customer service focused industry preferred
• Outpatient clinic operations experience

About Us

Since 1954, Texas Children's has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children's hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children's comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children's Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children's Hospital West Campus, a community hospital in suburban West Houston; Texas Children's Hospital The Woodlands, the first hospital devoted to children's care for communities north of Houston; and Texas Children's Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children's Health Plan, the nation's first HMO focused on children; Texas Children's Pediatrics, the largest pediatric primary care network in the country; Texas Children's Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children's Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.