Technical Support Analyst (Evening) (SG 24)

PACCAR; Columbus (MS); On-site; USD 42,000 - 64,000; Full time

Job summary

PACCAR Engine Company in Columbus, Mississippi seeks a Technical Support Analyst to deliver superior technical support for associates at our plant. The role emphasizes incident management, hardware/software installation, and access control in a fast-paced manufacturing environment.

The ideal candidate holds a two-year IT degree (or higher), strong communication skills, and 2+ years of IT experience. Responsibilities include 1st–3rd level support, on-call duties, and adherence to

Qualifications

• Minimum two-year degree in IT technical field
• Excellent verbal and written communication skills
• Excellent interpersonal and behavioral skills
• Capable of moderating and presenting IT incidents in a team environment
• A minimum of two (2) years technology experience (work and school)
• Working level knowledge of Microsoft Office suite
• Experience with Manufacturing Execution Systems is preferred
• Familiarity with networking and Windows server environments
• Familiarity with building and repairing computer hardware
• Microsoft Certification, A+/Network+ preferred
• Bachelor's degree and additional certifications are a plus

Responsibilities

• Install updates and patches; replace faulty hardware components
• Perform tests of hardware/software components
• Analyze root causes and develop solutions/workarounds
• Identify root causes of repetitive issues and implement permanent fixes
• Deploy plant floor hardware and new PCs
• Provide 2nd and 3rd Level support for services and applications
• Administer access rights and accounts
• Lead or assist in evaluating incidents and problems
• Attend IT department meetings and training
• Support weekend on-call and patching activities
• Other duties as assigned

Skills

Help Desk

ITIL

Incident Management

Problem Management

Ticketing Systems

Monitoring Tools

Identity & Access Management

Platform Knowledge

Verbal & Written Communication

Moderating IT Incidents

Education

Two-year IT degree

Bachelor's degree

Tools

Microsoft Office

Microsoft SQL Server

Windows Server environments

Job description

Company Information

PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services - you can develop the career you desire with PACCAR. Get started!

Requisition Summary

If you are a bright, dynamic, and self-motivated we have the perfect opportunity for you to accelerate your career at PACCAR Engine Company. We are looking for a Technical Support Analyst to help us provide superior technical support for associates at our $400 million Plant in Columbus, Mississippi

The ideal candidate has a four-year bachelor's degree, two-year IT-related technical degree, and is detail oriented, ambitious, individually driven to succeed, has great organizational skills, and can provide exceptional customer service in a fast-paced manufacturing environment.

Roles include: Technical Support Specialist, 1st Level Support, N-Level Support, Local Information Security Specialist, and Incident/Problem Manager

Job Functions / Responsibilities

• Perform installation of updates, patches, and replacement of faulty hardware components (operational changes).
• Perform operational tests of hardware/software components.
• Perform analysis of root cause and development of solutions and workarounds, in case of incidents.
• Identify root causes to repetitive issues and provide solutions to resolve permanently.
• Carry out measures in the event of recurring incidents.
• Install, maintain, and document information technology solutions for engine machining, engine assembly operations and office support groups following defined change management processes.
• Advise users on hardware and software (use of applications) usage.
• Responsible for the implementation of recovery measures.
• Deploy plant floor hardware, as required, including new PCs and specialty hardware.
• Investigate, resolve and/or escape 1st Level incidents.
• Administer access rights and accounts.
• Provide 2nd and 3rd Level support for services and applications, as assigned, or required.
• Consult on services or applications with respect to a support topic on assigned services and applications.
• Implement and apply IT security guidelines, requirements and concepts concerning data protection, where required.
• Lead and/or assist in evaluating incidents and problems including escalation, as necessary.
• Attend department-specific and other IT-sponsored meetings, workshops, and training, as required (PAR reviews, 1-2-1, Daily Standup, business customer meetings, etc.).

• Manage daily work activities such as email, non-project related meetings, and non-operational (run) requests indirectly related to project management.
• Participate in meetings and activities as requested by business partners.
• Support weekend "On Call", System Patching and "Tech Time" activities, on a rotational basis, with other team members.
• Other duties as assigned.

Qualifications & Skills

Primary Competencies include Help Desk, Platform Knowledge, ITIL, Technical Knowledge, Problem Management, Incident Management, Ticketing Systems, Monitoring Tools, and Identity & Access Management

Required:

• Minimum two-year degree in IT technical field
• Excellent verbal and written communication skills
• Excellent interpersonal and behavioral skills
• Capable of moderating and presenting IT incidents and topics, in a team environment
• A minimum of two (2) years technology experience (work and school)
• Working level knowledge of Microsoft Office suite

Desired:

• Experience with Manufacturing Execution Systems (integrated with robotics) and other factory automation technology preferred
• Familiarity with networking and Windows server environments
• Familiarity with building and repairing computer hardware
• Familiarity with Microsoft SQL Server support
• Microsoft, Comp TIA, Cisco certifications or training preferred
• Bachelor's degree. Microsoft Certification. A+ Certification or Network + Certification

Additional PACCAR Website Information

PACCAR is an Equal Opportunity Employer / Protected Veteran / Disability

Additional Internal Information

PACCAR is an Equal Opportunity Employer / Protected Veteran / Disability