Technical Support Analyst (Evening) (SG 24)

PACCAR Inc; Columbus (MS); On-site; USD 52,000 - 76,000; Full time

Job summary

PACCAR Inc is seeking a Technical Support Analyst for an Evening shift in Columbus, Mississippi. This role provides 1st–3rd level IT support for plant operations, hardware maintenance, and incident management within a manufacturing setting.

Ideal candidates have at least a two-year IT degree, experience with Windows servers, SQL Server, and ITIL-based processes, plus strong communication skills to assist diverse teams across production and office environments.

Qualifications

• Minimum two-year degree in IT technical field.
• Excellent verbal and written communication skills.
• Two years of technology experience (work or school).
• Working knowledge of Microsoft Office.
• Familiarity with Windows server environments.
• Familiarity with building and repairing computer hardware.
• Familiarity with Microsoft SQL Server support.
• Microsoft Certifications or training preferred.
• Bachelor’s degree. Microsoft Certification. A+ Certification or Network+ Certification.

Responsibilities

• Perform installation of updates, patches, and replacement of faulty hardware components.
• Perform operational tests of hardware/software components.
• Analyze root causes and develop solutions for incidents.
• Identify root causes to repetitive issues and provide permanent solutions.
• Carry out measures for recurring incidents.
• Install, maintain, and document IT solutions for engine machining and office support groups following change management.

Skills

Help Desk

Platform Knowledge

ITIL

Technical Knowledge

Problem Management

Incident Management

Ticketing Systems

Monitoring Tools

Identity & Access Management

Education

Associate degree in IT/related field

Bachelor’s degree

Microsoft Certification

A+ Certification

Network+ Certification

Tools

SQL Server

Microsoft Windows Server

Microsoft Office

Job description

Technical Support Analyst (Evening) (SG 24)

Date: Jul 21, 2026

Location: Columbus, MS, US, 39701

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.

Requisition Summary

If you are a bright, dynamic, and self-motivated we have the perfect opportunity for you to accelerate your career at PACCAR Engine Company. We are looking for a Technical Support Analyst to help us provide superior technical support for associates at our $400 million Plant in Columbus, Mississippi

The ideal candidate has a four-year bachelor’s degree, two-year IT-related technical degree, and is detail oriented, ambitious, individually driven to succeed, has great organizational skills, and can provide exceptional customer service in a fast-paced manufacturing environment.

Roles include

• Technical Support Specialist, 1st Level Support, N-Level Support, Local Information Security Specialist, and Incident/Problem Manager

Job Functions / Responsibilities

• Perform installation of updates, patches, and replacement of faulty hardware components (operational changes).
• Perform operational tests of hardware/software components.
• Perform analysis of root cause and development of solutions and workarounds, in case of incidents.
• Identify root causes to repetitive issues and provide solutions to resolve permanently.
• Carry out measures in the event of recurring incidents.
• Install, maintain, and document information technology solutions for engine machining, engine assembly operations and office support groups following defined change management processes.
• Advise users on hardware and software (use of applications) usage.
• Responsible for the implementation of recovery measures.
• Deploy plant floor hardware, as required, including new PCs and specialty hardware.
• Investigate, resolve and/or elevate 1st Level incidents.
• Administer access rights and accounts.
• Provide 2nd and 3rd Level support for services and applications, as assigned, or required.
• Consult on services or applications with respect to a support topic on assigned services and applications.
• Implement and apply IT security guidelines, requirements and concepts concerning data protection, where required.
• Lead and/or assist in evaluating incidents and problems including escalation, as necessary.
• Attend department‑specific and other IT-sponsored meetings, workshops, and training, as required (PAR reviews, 1‑2‑1, Daily Standup, business customer meetings, etc.).
• Manage daily work activities such as email, non‑project related meetings, and non‑operational (run) requests indirectly related to project management.
• Participate in meetings and activities as requested by business partners.
• Support weekend "On Call", System Patching and "Tech Time" activities, on a rotational basis, with other team members.
• Other duties as assigned.

Qualifications & Skills

Primary Competencies include

Help Desk, Platform Knowledge, ITIL, Technical Knowledge, Problem Management, Incident Management, Ticketing Systems, Monitoring Tools, and Identity & Access Management

Required:

• Minimum two-year degree in IT technical field.
• Excellent verbal and written communication skills.
• Excellent interpersonal and behavioral skills.
• Capable of moderating and presenting IT incidents and topics, in a team environment.
• A minimum of two (2) years technology experience (work and school).
• Working level knowledge of Microsoft Office suite.
• Experience with Manufacturing Execution Systems (integrated with robotics) and other factory automation technology preferred.
• Familiarity with networking and Windows server environments.
• Familiarity with building and repairing computer hardware.
• Familiarity with Microsoft SQL Server support.
• Microsoft, Comp TIA, Cisco certifications or training preferred.
• Bachelor’s degree. Microsoft Certification. A+ Certification or Network + Certification.

Equal Opportunity Employer

PACCAR is an Equal Opportunity Employer / Protected Veteran / Disability.

Nearest Major Market: Columbus Mississippi