IT Operations Analyst-Mainframe Recovery 3rd Shift(GR 24)

PACCAR; Renton (WA); On-site; USD 77,700 - 116,200; Full time

Benefits offered by this job

401k with up to a 5% company match

Fully funded pension plan

Comprehensive paid time off

Tuition reimbursement

Medical, dental, and vision plans

Flexible spending accounts

Paid short-and long-term disability programs

Life and accidental death insurance

EAP services

Job summary

PACCAR is looking for an IT Operations Analyst in Renton, WA, responsible for monitoring mainframe batch processes, conducting diagnostic troubleshooting, and ensuring the health of critical applications. This role requires 5+ years of hands-on IT experience and excellent communication skills.

You will work in a global team to improve operational efficiency and transfer knowledge to junior staff while providing off-hours support when needed. Strong technical skills in databases and incident management are crucial for success.

Qualifications

• 5+ years hands-on IT technical experience.
• Familiar with Critical Incident and Problem Management processes.
• Excellent Communication skills for writing technical materials.

Responsibilities

• Monitor mainframe batch processes and take corrective actions.
• Assist with support of cross-platform administration.
• Mentor junior staff and transfer technical knowledge.
• Design and implement recovery procedures.
• Participate in or lead projects as needed.

Skills

CICS, IMS, DB2, DBRC, SMS, DBCTRL, IBM Utilities, TSO CLIST, REXX, JCL, RACF, FDRABR, ADRDSSU, VTCS, CONNECT DIRECT, BMC-CTD, BMC-ISPW, EDI, IMS UTILITIES, EZTRIEVE, SYNCSORT, OMEGAMON, DFHSM, DADS

Database platforms (IMS, DB2, SQL, Oracle)

Diagnostic Troubleshooting

Customer service skills

Technical Communication

Education

Undergraduate degree in IT, Computer Science or related field

Job description

Requisition Summary

This position is responsible for monitoring mainframe batch processes and taking corrective action as required. The analyst conducts diagnostic troubleshooting, creates Incident Reports for next-level support and tracks incidents to ensure remediation and prevention of recurring events. The analyst must be a self-driven problem solver, and a great team player. This is a non-exempt position that may be asked to provide additional coverage on a different shift to include weekends, holidays, and overtime as necessary.

The Enterprise Command Center (ECC) also monitors the data center critical facilities infrastructure, provides video surveillance, and manages security/access to the building and computer room. An IT Operations Analyst plays a critical role on a global team that is responsible for ensuring the health and availability of PACCAR's business critical applications.

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates and also provides customized financial services, information technology and truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services, you can develop the career you desire with PACCAR. Get started!

Division Information

PACCAR's Information Technology Division (ITD), located in Renton, WA utilizes cutting-edge technology to provide systems development, consulting, voice and data communications services to the entire Corporation, which has high visibility in the technology sector.

Job Functions / Responsibilities

• Monitor, investigate issues and take corrective action for Mainframe Batch Processing using distributed scheduling tools, including BMC-Control-M, ISPF, JCLPLUS, FTP/SFTP, Aviva Emulators, JES2, MVS COMMANDS
• Assist with the support of cross-platform administration including WinTel, UNIX, Mainframe, AS400, Linux
• Transfer technical knowledge, processes and procedures, mentor junior staff
• Design and implement recovery procedures for the PACCAR IT Knowledge Base
• Perform proactive measures for the improvement of operational efficiency and increase ECC incident resolution rates
• Participate in or lead projects as assigned
• Provide off-hours Help Desk support

Qualifications

• 5+ years hands-on IT technical experience
• Experience with CICS, IMS, DB2, DBRC, SMS, DBCTRL, IBM Utilities, TSO CLIST, REXX, JCL, RACF, FDRABR, ADRDSSU, and VTCS, CONNECT DIRECT, BMC-CTD, BMC-ISPW, EDI, IMS UTILITIES, EZTRIEVE, SYNCSORT, OMEGAMON, DFHSM, and DADS
• Experience with iSeries-AS/400 Console
• Familiar with Database platforms, specifically IMS, DB2, SQL and Oracle
• Acute attention to detail
• Team player; good customer service skills
• Familiarity with Critical Incident and Problem Management processes
• Experience with Diagnostic Troubleshooting
• Excellent Communication skills: ability to write Technical Materials to develop Procedures, Resolutions and Documentation

Education

Undergraduate degree in IT, Computer Science or related field desired

Physical Demands

• Sitting and standing for prolonged periods of time
• Lifting up to 55 pounds
• Team lifting large objects such as servers using lifting equipment
• Possible pushing, pulling, crawling, bending, reaching, grasping, twisting, and occasional ladder use or stepstool work

PACCAR Benefits

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off - minimum of 10 paid vacation days (additional days are provided with additionalseniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• This position is also eligible for a holiday gift

Additional Job Board Information

PACCAR is an E-Verify and Equal Opportunity Employer/Protected Veteran/Disability. At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $77,700 - $116,200 annually. Additionally, this role is eligible for the full range of benefit options listed above as well as a holiday gift.