Technical Support Analyst - BI Dashboards & IT Ops

FirstBank Florida; San Juan (PR); On-site; USD 42,000 - 63,000; Full time

Job summary

FirstBank PR is seeking a Technical Support Analyst within the Insurance Agency Dept to support operational processes, system configurations, and incident management. You will collaborate with the Business System Analyst, vendors, and internal teams to ensure compliant and efficient technology services.

Responsibilities include developing reports and dashboards for Operations, Sales, and Customer Experience, evaluating system updates, and assisting FBIA system users with incidents.

Qualifications

• Bachelor’s degree in system technology or related field is required for this position or Associate Degree in System Technology or related field
• 1–2 years of experience in System Administration or IT Service Desk is required for this position
• 1–2 years of experience in insurance or Bank Industry is preferred for this position
• 6 months – 1 year of experience working with reports or dashboards management is preferred
• Related system Administration / service desk certifications are preferred

Responsibilities

• Perform and validate system configurations ensuring compliance with corporate policies, best practices, and optimization standards
• Develop reports related to policy distribution and maintain dashboards to track Operations, Sales, and Customer Experience metrics
• Evaluate system updates and changes, and coordinate with the System Business Analyst, FBIA Supervisors, System Vendor and FB Change Management Committee
• Support FBIA System users with technology incidents
• Perform the Security Group template certification and coordinate permission changes with CSO, as needed
• Maintain updated Role Assignment documentation
• Support the execution of Digital Document Destruction processes
• Support technology projects managed by the Business System Analyst
• Update procedure documents related to FBIA technology tasks
• Skills: Intermediate Knowledge in the use of Microsoft Office 365 applications like Power BI, Co Pilot, Power Automate, Forms, Excel, Power Point and Word
• Skills: Fluent in Reading, writing, speaking and listening in both Spanish and English languages

Skills

Office 365

Power BI

Co Pilot

Power Automate

Forms

Excel

PowerPoint

Word

Bilingual Spanish/English

Interpersonal communication

Customer service

Problem solving

Time management

Team collaboration

Education

Bachelor’s degree in system technology or related field

Associate Degree in System Technology or related field

Job description

FirstBank PR is seeking a Technical Support Analyst within the Insurance Agency Dept to support operational processes, system configurations, and incident management. You will collaborate with the Business System Analyst, vendors, and internal teams to ensure compliant and efficient technology services.

Responsibilities include developing reports and dashboards for Operations, Sales, and Customer Experience, evaluating system updates, and assisting FBIA system users with incidents.