Technical Support Analyst 1

Pullman Regional Hospital; Pullman (WA); On-site; USD 48,000 - 68,000; Full time

Job summary

Pullman Regional Hospital is seeking a Technical Support Analyst I to investigate, analyze, and resolve computer software, hardware, telecommunications, and networking issues. You will install computers, software, telecom, and peripherals, and tutor users on various technologies.

Ideal candidates have a high school diploma, a valid driver’s license, and strong communication skills. One+ year of IT experience and Windows OS familiarity are preferred for success in this role.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license required.
• Excellent communication skills with colleagues and customers.
• Ability to manage time, tasks, and resources appropriately.
• One or more years of IT/computer/network experience preferred.
• Experience with Windows OS and basic hardware/software maintenance.

Responsibilities

• Investigates, analyzes, and resolves computer software, hardware, telecommunications, and networking problems.
• Installs computers, software, telecom, and peripherals.
• Tutors and coaches users with various technologies.
• Works with IT team to brainstorm and develop solutions.
• Supports EMR platforms and Windows servers.

Skills

Communication

Time management

Customer service

Training skills

Education

High school diploma or equivalent

Tools

MS Windows OS

LAN/WAN knowledge

Job description

however, base pay offered may vary depending on job-related knowledge, skills, and experience.

Job Title: Technical Support Analyst I

Work Schedule for this Position: Typically Monday - Friday, 8am - 5pm

Company Statement:

Pullman Regional is an innovative, patient-focused, multi-disciplinary based work environment where all members of the team contribute to the exceptional care of our patients and the community.

Position Overview:

Investigates, analyzes, and resolves computer software, hardware, telecommunications, and networking problems. Installs computers, software, telecom, and peripherals. Works effectively with users to find answers to questions relating to hardware, software and telecom issues. Tutor and coach users with various technologies.

A Day in the Life:

• Effective time management.
• Contributes to the development of strategic objectives for Information Systems.
• Actively seeks out additional technical, organizational, and professional resources.
• Participates in online training courses that provide information regarding components of the information system at Pullman Regional Hospital.
• Works in conjunction with IT Team members and/or end users to brainstorm, analyze, and develop solutions to technical or process issues.
• Support-oriented personality and proven client relations skills.
• Analytical, detail-oriented, effective communicator and is able to teach others and effectively train users.
• Assists to support the various EMR platforms and their various components.
• Assists to support Windows server, electronic messaging, and other components.
• Demonstrates advanced abilities for troubleshooting PC hardware and software issues.

About You!

This Job is For You if You Have:

• High school diploma or equivalent.
• Valid driver’s license.
• Excellent communication skills with colleagues and customers.
• Ability to manage time, tasks, and resources appropriately.

A Wow if You Have:

• One or more years of previous work experience with computers, networks, telecommunications, and information systems.
• Advanced personal computer skills, including installation and maintenance of the hardware, peripheral devices, telecom, and software.
• Experience with MS Windows operating systems.
• Working knowledge of local area networks and wide area networks.

Company Perks:

Our employees are our most important asset and that’s reflected in our benefits.Pullman Regional is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Health Savings Account, and Paid Leave Time
• Employer Paid Life Insurance and Long-Term Disability
• Retirement with Employer Matching Contributions
• Voluntary Benefits that include: Life Insurance, Critical Illness, Accident Insurance, and Short-Term Disability
• Services Discount and EAP Resources

A Few More Important Points:

The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

Pullman Regional Hospital

Pullman Regional Hospital is an acute care hospital dedicated to the well-being and comfort of our patients.

Pullman Regional Hospital is a cutting-edge acute care facility in Pullman, Washington, offering comprehensive medical services with a strong commitment to patient comfort and satisfaction.

Hospitals and Health Care

Company size 501–1,000 employees

Company type Nonprofit

Total funding $50K Grant

Momentum

Team growth

Momentum

Team growth

6% in 12 mo

372 employees on LinkedIn

Aug 22 May 26

Employee experience

What it’s like inside

3.7

33 reviews

67% would recommend

Culture & values

Culture & values 3.9

Work-life balance

Work-life balance 3.7

Career opportunities

Career opportunities 3.7

Compensation & benefits 3.7

Capital

Funding history

Grant - Avista foundation$50K

Apr 2025

Footprint

Where they work

Headquarters Pullman, WA

835 SE Bishop Blvd, Pullman, WA 99163, US

Apply For This Role

Company Pullman Regional Hospital

Location Pullman, Washington, United States