Customer Service

The OLB Group, Inc.; Atlanta (NY); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

Health insurance

Dental insurance

Vision insurance

Paid vacation

401(k)

Job summary

A financial services provider in Atlanta is seeking a Customer Service associate. This full-time role includes answering calls, assisting with merchant account queries, resolving customer complaints, and maintaining customer accounts. Ideal candidates will have customer support experience, be familiar with CRM systems, and possess strong communication skills. The position offers competitive compensation and benefits such as health insurance and 401(k).

Qualifications

• Proven customer support experience.
• Familiar with CRM systems and practices.
• Ability to respond efficiently to customer inquiries and maintain high customer satisfaction.
• Capable of working independently or with team members.
• Recognise when issues should be escalated.
• Ability to multi‑task, prioritise and manage time effectively.
• Familiar with payment card industry rules and regulations.
• Must be people oriented.

Responsibilities

• Answer calls professionally and provide product and service information.
• Assist with questions regarding merchant account and billing statements.
• Handle customer complaints and provide appropriate solutions.
• Maintain customer accounts by recording information.
• Prepare reports by collecting and analysing customer information.
• Assist in resolving issues with credit card terminals and payment systems.
• Follow communication procedures and guidelines.
• Other duties as assigned.

Skills

Customer support experience

Familiarity with CRM systems

Ability to maintain customer satisfaction

Ability to work independently or in teams

Multi-tasking

Knowledge of payment card industry regulations

People-oriented

People oriented

Education

High School diploma or equivalent

Tools

CRM software

Job description

Customer Service

The OLB Group, Inc. is looking for a Customer Service associate to answer calls, provide product and service information, assist with merchant account and billing queries, handle complaints, maintain customer accounts, troubleshoot payment systems, and perform related duties.

Responsibilities

• Answer calls professionally and provide product and service information.
• Assist with questions or concerns regarding merchant account and billing statements.
• Handle customer complaints and provide appropriate solutions within a reasonable timeframe.
• Maintain customer accounts by recording account information.
• Prepare product or service reports by collecting and analysing customer information and follow‑up to ensure client satisfaction.
• Assist in resolving issues relating to credit card terminals, POS systems, software, and payment gateway.
• Follow communication procedures, guidelines, and policies.
• Other duties as assigned.

Desired Candidate

• Proven customer support experience
• Familiar with CRM systems and practices
• Ability to respond efficiently to customer inquiries and maintain high customer satisfaction
• Capable of working independently or with team members
• Recognise when issues should be escalated
• Ability to multi‑task, prioritise and manage time effectively
• Familiar with payment card industry rules and regulations
• Must be people oriented

What We Offer

• Competitive compensation
• Health, Dental, and Vision insurance
• Paid vacation
• 401(k)

Employment Details

Job Type: Full Time
Location: Atlanta, New York
Travel: None
Education Desired: High School diploma or equivalent
Type of Hire: Full Time

EEO Statement

eVance, Inc is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

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