Technical Support

OpenKrill; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible working hours

Remote work possibility

Employee or Freelance engagement

Long-term projects

Job summary

Braiins is seeking a fluent English-speaking Technical Support Specialist with a technical background to join our full-time team. You will support clients using Braiins OS and Braiins Manager, troubleshooting hardware, networking and firmware issues, and guiding users through installations and configurations.

You will work with Linux-based systems, access remote mining devices via SSH, and contribute to knowledge bases while coordinating with product and development teams.

Qualifications

• Perfect English proficiency and strong communication skills.
• Strong technical background with experience in bitcoin mining is preferred.
• Ability to learn quickly and work with cross-functional teams.
• Willingness to travel to data centers for on-site onboarding is a plus.

Responsibilities

• Install, configure, and troubleshoot Braiins OS and Braiins Manager for clients.
• Troubleshoot hardware, network, firmware and software issues on mining devices.
• Collaborate with product and development teams to relay feedback and improve service.
• Educate clients on product features and correct usage; document issues and resolutions.

Skills

Linux

Mining hardware

Hardware troubleshooting

Networking concepts

SSH remote access

English proficiency

Braiins OS knowledge

Job description

We’re looking for a fluent English speaker with a technical background and strong communication skills to join our technical support team in a full-time role.

Knowledge of the bitcoin mining industry is welcomed, as well as prior experience with customer support or hands on bitcoin mining operations.

As a Technical Support Specialist, you will be the critical link between our clients and all other company departments. We require you to work within the ICT time zone.

WHAT AWAITS YOU HERE?

• The primary focus of the position will be on Braiins OS https://braiins.com/os-firmware (Linux-based bitcoin mining firmware) and Braiins Manager https://braiins.com/manager (cloud-based solution for monitoring and controlling bitcoin mining operations).
• You will work in cmd.exe, use Ubuntu and Linux command line, navigate API setups and remotely connect to our clients’ networks.
• You will contribute to both public and private knowledgebases to ensure effective knowledge sharing.
• You will help clients to install, configure it and troubleshoot any issues regarding our products (both technical and non-technical) while educating them on our products and their features
• You will be in day-to-day contact with numerous significant players in the bitcoin mining industry addressing their Braiins-related needs.
• You will engage in continuous knowledge sharing with product and development teams, relaying customer feedback, and contributing to service improvements.
• Willingness to travel to data centers to onboard and support clients on-site is a plus.

REQUIRED TECHNICAL SKILLS

The Technical Support Specialist uses these skills on a daily basis. While immediate proficiency is not required, familiarity with the following concepts is essential for success in this role.

• Understanding of operating systems, particularly Linux-based systems as Braiins OS is based on Linux.
• Comprehensive knowledge of mining equipment, including inner workings of ASIC miners, their architecture and performance.
• Capability of identifying problems with hardware, network connectivity, firmware compatibility, and software configurations.
• Understanding of networking concepts, including IP addressing, subnetting, DHCP, and DNS.
• Familiarity with remote access protocols such as SSH (Secure Shell) for troubleshooting and performing administrative tasks on remote mining devices.

GENERAL REQUIREMENTS

• Perfect English proficiency, excellent communication skills, and the ability to work within UTC+7 time zones.
• Ability to communicate effectively in writing and through client calls on a daily basis.
• A strong technical background with an experience in bitcoin mining and a desire to learn technical aspects of Braiins products.
• Ability to learn quickly, proactively, and independently from teammates, product managers, developers, and other internal resources available to you.
• Willingness to work during weekends and outside traditional working hours is a plus.

WHAT WE OFFER:

• Full-time position with flexible working hours and possibility to work remotely.
• Both possibilities to work as an Employee or Freelance.
• Work on long-term projects with our highly skilled and reputable team.
• Career growth opportunities inside the company based on your talent and performance.
• Make a difference helping us to change the landscape of bitcoin mining.

DO YOU WANT KNOW MORE ABOUT BRAIINS? CHECK OUR COCUMA PROFILE! https://www.cocuma.cz/company/braiins/