Technical Support

LT Security Inc.; Town of Texas (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

LTS is seeking a skilled Technical Support specialist to join our team in Wisconsin. The role emphasizes strong organization, customer focus, proactive problem solving, and teamwork to support a broad range of video surveillance products and services.

You will maintain product knowledge, provide demos and training, test DVR systems, assist with installations, and deliver prompt, professional responses to customer inquiries. Travel up to 25% may be required; fresh graduates welcome.

Qualifications

• Bachelor's degree in Computer Science, Physics, IT/Network, Engineering, or related field
• CompTIA A+ certification is a plus
• 1+ years of professional experience in technical support or related areas

Responsibilities

• Maintain knowledge of product line and services
• Provide product demos and technical training to sales and customers
• Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals
• Build and test PC-based DVR systems to customer specifications
• Provide prompt and effective customer service and technical support
• Collaborate with internal teams to service customers efficiently

Skills

Clear communication

Confidentiality

Timely responses

Office suite

Independent work

Under pressure

Troubleshooting

Proactive

Bilingual

Education

Bachelor's degree in CS/Physics/IT/Engineering

CompTIA A+ certification

Tools

DVR testing hardware

PC-based DVR systems

Job description

Job Description

Summary of Position:

We are seeking a talented individual to join our Technical Support team. The ideal candidate is well organized, dynamic, customer-focus, proactive and is strong in team-player, multi-tasking, and problem- solving skills.

Key Responsibilities:

• Maintain an in-depth knowledge of our complete line of products and services
• Embrace and learn the Video Surveillance / CCTV technologies and their applications
• Provide product demo and technical training to the sales team and customers
• Test and evaluate surveillance cameras, DVR cards, stand‑alone or PC‑based DVR systems, and peripherals
• Build and test PC‑based DVR systems to customer's specifications
• Provide prompt and effective customer service and technical support
• Service customers in an effective and efficient manner; Partner with internal teams in a proactively
• Other duties as assigned

Job Requirements:

Education/Experience:

• 1+ Years of Professional Experience in technical support or related areas
• Industry recognized technical support certificate such as a CompTIA A+ is a plus
• Experience in security system industry is highly desired
• A bachelor’s degree in Computer Science, Physics, IT / Network, Engineering, or related field
• Fresh graduates welcome

Skills:

• Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls
• Ability to maintain confidential business information
• Ability to respond to customers in a timely and effective manner
• Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
• Ability to work independently with minimal supervision
• Ability to work under pressure
• Strong troubleshooting, problem-solving and team player mindset is a plus
• Proactive and enthusiastic to excel
• Bilingual is a plus

Special Physical and/or Mental Requirements:

• Domestic and/or International Travel may be required (up to 25%)
• Willing and able to work additional hours when needed
• Bend, lift, open and move product and related office items varying in weight from 1 to 30lbs, depending on need

Company Description

LTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD‑TVI, HD‑SDI, and IP solutions.