Technical Support

Georgia Pacific; Brunswick (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Retirement plan

Paid vacation/time off

Educational assistance

Parental leave

Adoption assistance

Job summary

Georgia-Pacific is seeking an IT Support Specialist to join our Brunswick, Georgia team. You will help ensure the reliability, performance, and security of technology systems supporting Brunswick mill operations, working with site operations, process control, automation, and enterprise technology teams.

You will troubleshoot hardware, software, and OT systems, deliver end-user computing and server support, and help implement solutions to improve reliability and safety.

Qualifications

• Experience with incident management and ticketing platforms (e.g., ServiceNow, Zendesk, SolarWinds).
• Hands-on experience with administering/troubleshooting camera systems (Genetec, Milestone, Axis).
• Hands-on support for Windows desktop/server, tablets, peripherals, network technologies, Active Directory, etc.
• Ability to troubleshoot, implement solutions, and document work.
• Willingness to participate in rotating 24/7 on-call schedule.
• Must have legal authorization to work in the United States without visa sponsorship.

Responsibilities

• Deliver reliable IT and OT support to enable safe, efficient mill operations.
• Troubleshoot and resolve hardware, software, infrastructure, and industrial tech issues; identify root causes and implement solutions.
• Support and maintain critical tech systems including end-user computing, servers, security and production camera platforms, sensors, and connected OT.
• Partner with operations, process control, cybersecurity, networking, and enterprise teams to meet business needs.
• Drive continuous improvement through standardization, knowledge sharing, problem solving, and operational excellence.
• Translate business needs into practical tech solutions while aligning with company standards and cybersecurity.

Job description

Your Job

Georgia-Pacific is seeking an IT Support Specialist to join our team in Brunswick, Georgia. In this role, you will help ensure the reliability, performance, and security of the technology systems that support Brunswick mill operations. Working closely with site operations, process control, automation, and enterprise technology teams, you will solve technical challenges, support critical manufacturing systems, and help create value through technology.

Our Team

The Brunswick IT team partners with mill operations, engineering, process control, and enterprise technology organizations to deliver reliable IT and OT solutions that enable safe, efficient, and profitable manufacturing. Our team is responsible for supporting infrastructure, end-user technologies, industrial systems, and operational technologies that are critical to mill performance.

What You Will Do

• Deliver reliable IT and operational technology (OT) support that enables safe, efficient, and productive mill operations
• Troubleshoot and resolve hardware, software, infrastructure, and industrial technology issues while identifying root causes and implementing sustainable solutions that improve reliability
• Support and maintain critical technology systems, including end-user computing, servers, security and production camera platforms, sensors, and connected operational technologies
• Partner with operations, process control, engineering, cybersecurity, networking, and enterprise technology teams to implement solutions that meet business and manufacturing needs
• Drive continuous improvement through standardization, knowledge sharing, problem solving, and operational excellence initiatives that enhance technology performance and user experience
• Translate business needs into practical technology solutions while supporting company standards, cybersecurity requirements, and a culture of safety and stewardship

Who You Are (Basic Qualifications)

• Experience doing incident management and problem resolution utilizing a ticketing platform (e.g., ServiceNow, Zendesk, Solarwinds)
• Experience with administering and troubleshooting camera systems (e.g. Genetec, Milestone, Axis)
• Hands‑on experience supporting a diverse technology stack (Windows desktop and server, tablets, peripherals, network technologies, Active Directory, etc.)
• Troubleshoot issues, implement solutions, and document
• Willing and able participate in a rotating 24/7 on‑call support schedule
• Must have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship

What Will Put You Ahead

• Industry technical certifications (Network+, Security+, CCNA, VMware, etc.)
• Experience working with virtualized environments (Servers, Hosts, Endpoints)
• Experience with cyber hygiene best practices around endpoint management, network segmentation, password management, etc
• Experience in IT/OT support in a manufacturing environment

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength, focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave, and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy, or guideline, and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E‑Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf