Manufacturing IT/OT Support Specialist

Georgia-Pacific LLC; Brunswick (GA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Job summary

Georgia-Pacific is seeking an IT Support Specialist to join our Brunswick, Georgia team. You will help ensure the reliability, performance, and security of the technology systems that support Brunswick mill operations, working with site operations, process control, automation, and enterprise technology teams.

You will deliver IT and OT support for end-user computing, servers, security, and production camera platforms; troubleshoot hardware and software issues; and collaborate with

Qualifications

• Experience with incident management using ticketing platforms (e.g., ServiceNow, Zendesk, Solarwinds).
• Hands-on experience administering camera systems (Genetec, Milestone, Axis).
• Hands-on support across Windows desktop/server, tablets, peripherals, network tech, and Active Directory.
• Willing to participate in rotating 24/7 on-call schedule.
• Authorized to work in the United States without visa sponsorship.

Responsibilities

• Deliver reliable IT and operational technology (OT) support that enables safe, efficient, and productive mill operations.
• Troubleshoot and resolve hardware, software, infrastructure, and industrial technology issues while identifying root causes and implementing sustainable solutions that improve reliability.
• Support and maintain critical technology systems, including end-user computing, servers, security and production camera platforms, sensors, and connected operational technologies.
• Partner with operations, process control, engineering, cybersecurity, networking, and enterprise technology teams to implement solutions that meet business and manufacturing needs.
• Drive continuous improvement through standardization, knowledge sharing, problem solving, and operational excellence initiatives that enhance technology performance and user experience.
• Translate business needs into practical technology solutions while supporting company standards, cybersecurity requirements, and a culture of safety and stewardship.

Skills

Incident management

Camera systems administration

Windows Server & AD

On-call availability

Regulatory/compliance awareness

Tools

Genetec

Milestone

Axis

Job description

Georgia-Pacific is seeking an IT Support Specialist to join our Brunswick, Georgia team. You will help ensure the reliability, performance, and security of the technology systems that support Brunswick mill operations, working with site operations, process control, automation, and enterprise technology teams.

You will deliver IT and OT support for end-user computing, servers, security, and production camera platforms; troubleshoot hardware and software issues; and collaborate with