OT Infrastructure Admin II

Georgia-Pacific LLC; Palatka (FL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA/FSA

Life Insurance

AD&D

Disability

Retirement

Paid Vacation

Educational Assistance

Infertility Assistance

Paid Parental Leave

Adoption Assistance

Job summary

Georgia-Pacific LLC is seeking an Infrastructure Administrator to join the IT team at the Palatka Pulp and Paper Mill in Palatka, FL. Support and improve OT and IT infrastructure to strengthen reliability across manufacturing technology systems.

The role requires self-direction, strong communication with internal customers, and a drive to standardize and improve technology services. On-site work with a 24x7 on-call rotation is expected.

Qualifications

• Experience in technical support or a related technology support role
• Experience supporting Windows Server operating systems and local area networks
• Experience translating business needs into technology support requirements and prioritising work based on value, risk, and urgency
• Experience working independently, setting goals, achieving milestones with minimal direction, and taking ownership through completion
• Experience working within standardised processes while identifying ways to improve service quality, reliability, and efficiency
• Willing and able to participate in a 24x7 on-call rotation and respond to critical issues
• Must have legal authorisation to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship

Responsibilities

• Own and resolve technology issues with clear communication, follow-up, and a focus on reliable service delivery
• Support and improve servers, virtual environments, storage, backups, and related infrastructure that enable mill operations
• Support business and process control networks, including wired and wireless infrastructure, DHCP, DNS, Active Directory, and domain controllers
• Provide technology support for desktops, laptops, hardware, software, mobile devices, and help desk requests
• Support operational technology, automation systems, PLC/DCS connectivity, and quality control systems in a manufacturing environment
• Apply cybersecurity practices that help protect mill technology assets across IT and OT environments
• Participate in a 24x7 on-call rotation and respond to critical technology issues

Skills

Windows Server

LAN networks

On-call rotation

Independent work

Process improvement

Technical support

Cybersecurity

Education

Bachelor's degree or related field

Tools

VMware

Hyper-V

SAN storage

Backups & recovery

Active Directory

Job description

Georgia-Pacific is seeking an Infrastructure Administrator to join the IT team at the Palatka Pulp and Paper Mill in Palatka, Florida. In this role, you will support and continuously improve the site's Operational Technology (OT) and IT infrastructure, helping strengthen operational reliability and value creation across manufacturing technology systems.

This role is ideal for a self-directed technology professional who takes ownership of issues, uses sound judgment, communicates clearly with internal customers, and looks for ways to standardise work, reduce recurring issues, and improve how technology services are delivered.

The Palatka Mill IT team supports a broad manufacturing technology environment that includes process control systems, servers, virtual environments, business and industrial networks, wireless infrastructure, desktop computing, storage, and backup solutions. The team partners closely with mill operations and technology stakeholders to keep critical systems reliable, secure, and aligned to business needs.

What You Will Do

• Own and resolve technology issues with clear communication, follow-up, and a focus on reliable service delivery
• Support and improve servers, virtual environments, storage, backups, and related infrastructure that enable mill operations
• Support business and process control networks, including wired and wireless infrastructure, DHCP, DNS, Active Directory, and domain controllers
• Provide technology support for desktops, laptops, hardware, software, mobile devices, and help desk requests
• Support operational technology, automation systems, PLC/DCS connectivity, and quality control systems in a manufacturing environment
• Apply cybersecurity practices that help protect mill technology assets across IT and OT environments
• Participate in a 24x7 on-call rotation and respond to critical technology issues

Who You Are (Basic Qualifications)

• Experience in technical support or a related technology support role
• Experience supporting Windows Server operating systems and local area networks
• Experience translating business needs into technology support requirements and prioritising work based on value, risk, and urgency
• Experience working independently, setting goals, achieving milestones with minimal direction, and taking ownership through completion
• Experience working within standardised processes while identifying ways to improve service quality, reliability, and efficiency
• Willing and able to participate in a 24x7 on-call rotation and respond to critical issues
• Must have legal authorisation to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship

What Will Put You Ahead

• Experience with Cisco wired and wireless networking, DHCP, DNS, Active Directory, and domain controller support
• Experience with virtual environments such as VMware or Hyper‑V, SANs, storage, backups, and recovery practices
• Experience in cybersecurity practices for PCs, LAN, wireless, and manufacturing or operational technology environments
• Experience supporting PLC/DCS connectivity, automation systems, Honeywell, Foxboro, Modicon/Schneider Electric controls, or quality control systems
• Experience with mobile technology and Internet of Things (IoT) technology in an industrial or business environment
• Bachelor's degree in computer science, information technology, engineering technology, or a closely related field

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper‑based packaging, cellulose, specialty fibres, building products and much more, Georgia‑Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

• medical
• dental
• vision
• flexible spending and health savings accounts
• life insurance
• ADD
• disability
• retirement
• paid vacation/time off
• educational assistance
• infertility assistance
• paid parental leave
• adoption assistance

Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E‑Verify. Please visit the following website for additional information: E‑Verify information.