Technical Supervisor, Quality Management - Auto

Co-operators Group Limited; London (IN); On-site; USD 70,000 - 100,000; Full time

Job summary

A leading Canadian financial services co-operative is seeking a Technical Supervisor, Quality Management in London, Indiana. The role involves coaching and developing a claims management team, ensuring superior quality in operations, and building relationships with business stakeholders. Candidates should possess solid claims experience, leadership skills, and relevant qualifications to excel in a supportive workplace culture.

Benefits

Training and development opportunities

Flexible work options

Paid time off

Holistic health programs

Paid volunteer days

Comprehensive total rewards package

Qualifications

• Seven years of claims experience in the insurance industry including people leadership experience.
• Post-secondary diploma in relevant discipline.
• CIP designation required, FCIP in progress is a plus.

Responsibilities

• Lead a team in delivering superior quality management program reviews.
• Provide technical leadership and quality expertise.
• Build relationships with business partners to enhance quality management.

Skills

Claims Management

Team Leadership

Quality Management

Critical Thinking

Client Experience Focus

Education

Post-secondary diploma in a related discipline

Chartered Insurance Professional (CIP) designation

Working towards Fellow Chartered Insurance Professional (FCIP)

Tools

Claims Processing Systems

Quality Management Software

Job description

Language : English is required, French is an asset

Additional Information : This / these role(s) is / are currently vacant.

The Opportunity :

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That's why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As the Technical Supervisor, Quality Management you will be responsible to lead a team in delivering superior quality management program reviews. You will oversee team operations and will be responsible to provide technical leadership and quality expertise.

How you will create impact :

• Coaching and developing your team, recruiting and selecting talent, recognizing achievements, and managing performance, to develop an agile team and achieve department objectives.
• Providing technical leadership for quality management, including discipline technical expertise, calibration training, quality interpretations and managing performance metrics.
• Building and maintaining relationships with business partners and stakeholders to enhance quality management programs and proactively implementing continuous improvement initiatives.
• Providing quality management expertise and input on claims procedures, processes and projects, and delivering insights, feedback and results to leaders, coaches and management teams.
• Collaborating with your quality management peers and managers to develop and deliver the national claims quality management program objectives, goals, and strategies.

How you will succeed :

• You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
• You foster innovation and continuous improvement with a focus on client experience.
• You facilitate the adoption of change and create a high-performance culture through alignment of your team's work with organizational goals.
• You successfully convey messages and demonstrate openness to exploring alternative points of view.
• You use critical thinking to guide decision making and apply a strategic mindset to adjust business plans based on shifting priorities

To join our team :

• You have seven years of claims experience in the insurance industry, including experience as a people leader.
• You have a post-secondary diploma in a related discipline.
• You have the Chartered Insurance Professional (CIP) designation.
• You are working towards the Fellow Chartered Insurance Professional (FCIP) designation or related accreditation.
• You have working knowledge of claims processing systems, quality management software, insurance policies and claims handling processes.

What you need to know :

• Extended work hours, including evenings and weekends, may be required.
• As a leader, strict confidentiality is required with respect to sensitive matters and employees' personal information.
• You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.

What's in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

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