Site Coverage Team Lead - San Diego / Southern California

Avantor; United States; Remote; USD 60,000 - 101,000; Full time

Job summary

Avantor is seeking a Site Services Supervisor to manage team efforts and enhance customer relations through effective service delivery. The role involves supervising associates, managing order statuses, and ensuring compliance with safety protocols in a dynamic laboratory setting. Ideal candidates will have a solid background in customer service and leadership, with strong communication skills in English and Spanish preferred.

Benefits

Medical, Dental, Vision, and Wellness programs

Paid Time Off (PTO) and company-paid holidays

401(k) and tuition assistance

Employee stock purchase discount

Recognition programs

Qualifications

• 4+ years experience in customer services or related fields required.
• Experience managing associates is preferred.
• Forklift Certification and CPR training a plus.

Responsibilities

• Coordinate and lead team efforts in meeting customer requirements.
• Perform administrative duties including performance management input.
• Provide training and act as a liaison between customers and Avantor Services.

Skills

Customer service

Communication

Microsoft Office

Collaboration

Flexibility

Education

High School diploma or GED

Associate's degree or undergraduate degree in a related field

Job description

The Opportunity:

In this role, you will report to the supervisor of site services and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Location: San Diego / Southern California (Having a driver’s license and reliable transportation is required)

Benefits:

• Health and Wellness: Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1)
• Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays, etc.
• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance
• Recognition: Celebrate your peers and earn points to redeem for gifts and products

What we’re looking for

• Education: High School diploma or GED is required; an Associate's degree or undergraduate degree in a business or science-related field is preferred
• Experience : 4+ years equivalent experience in customer services/purchasing/or account management
• Collaboration Tool: Microsoft Office (Excel) skills, intermediate level
• Oral and written communication (English & Spanish)
• Sites where coverage is provided require associates to be fully vaccinated against COVID-19.
• Previous experience managing associates is preferred
• Forklift Certification is a plus
• Spill containment, IATA, DOT, and Hazwoper training a plus
• GMP and GLP training is a plus
• CPR training and OSHA Right to Know preferred
• Inside sales experience and cross-referencing skills are a plus
• Knowledge of Information Access and ERP Systems
• Excellent customer service skills; display a professional can-do attitude
• Basic purchasing and inventory knowledge
• High regard for safety
• Must be flexible, adaptable, and multi-task oriented
• Ability to self-manage and self-motivate; forward-thinking
• Strong verbal and written communication skills to interact with both customers and various departments within Avantor
• Understanding of, and ability to administer Avantor’s policies consistently
• Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.
• Conform to all customer requirements for background checks, health and safety, security clearances, and medical checkups. Safety quality and adherence to protocols, policies, and procedures

How you will thrive and create an impact

Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

In this role you will:

• Coordinates and leads team efforts and performs work related to customer requirements.
• Coaches and motivates team members to perform job requirements successfully and to meet/exceed goals and objectives.
• Encourages growth through mentoring, individual professional development, and team development.
• Management of open order status reports, metrics, and department reports, and SOP/SOW maintenance.
• Provides training and development as well as back-up to associates to perform required tasks.
• Performs administrative duties such as providing performance management input, time card review, vacation scheduling, etc.
• Creates and maintains SOPs, SOWs, SPIs, and KPIs.
• Provides customer reporting and data analysis.
• Acts as a liaison between the customer, Avantor Services, and Avantor Sales.
• Make sound business decisions with limited consultation with the manager
• A frequent volume of work and deadlines impose strain on a routine basis.
• Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.
• Perform other duties as assigned.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

Pay Transparency:

The expected pre-tax pay for this position is

$60,100.00 - $100,100.00

Actual pay may differ depending on relevant factors such as prior experience and geographic location.

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.