Technical Specialist - Retail: Troubleshooting & Support

Omaze

Indianapolis (IN)

On-site

USD 25,000 - 33,000

Full time

14 days+

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Job summary

Apple Retail is where the best of Apple comes together, delivering an only-at-Apple experience. As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while generating excitement for Apple’s products and services.

You will stay up to date on Apple products, support customers with care, troubleshoot issues, and educate customers on repair options and ways to buy. Join a diverse team that values inclusion and continuous learning.

Qualifications

Availability to work a retail schedule including nights, weekends and holidays.

Responsibilities

Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
Demonstrate Apple’s values of inclusion and diversity in daily activities.