Technical Specialist - Payments

TRG; Westlake (OH); On-site; USD 42,000 - 66,000; Full time

Job summary

TRG is seeking a Technical Specialist - Payments in Westlake, OH to support payment terminals and related devices. The role involves monitoring queues, configuring software per client needs, and handling RMAs while ensuring secure key management and accurate packaging for shipping.

Ideal candidates bring high school equivalency, strong organizational and communication skills, and experience with Windows, iOS, and Android environments.

Qualifications

• High school equivalency.
• Proficiency in Microsoft Office Suite and customer-specific systems.
• Experience in technical support, preferably in a similar industry.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Excellent communication and teamwork skills.
• Experience working with mobile devices, tablets, and smartphones.
• Expertise in operating systems including Windows, iOS, and Android.
• Ability to work independently and cooperatively with others to solve problems and optimize processes.

Responsibilities

• Monitor the Sales Queue, then move orders through the Picking/Packing/Shipping process.
• Load necessary software and configure it based on client requirements.
• Evaluate and perform necessary actions for devices in for repair, including software reloading, accessory replacements, and key injections.
• Evaluate devices for functionality ensuring thorough diagnosis and potential repair.
• Manage the RMA (return merchandise authorization) process for multiple clients.
• Act as a key custodian for the secure handling of encryption keys.
• Prepare devices for outsourcing, manage shipping logistics, and update repair order tickets.
• Handle batch processing and ensure accurate labeling for shipments. Adjust, calibrate, configure, and deploy devices per customer specifications.

Skills

Attention to detail

Organizational skills

Communication skills

Teamwork

Task prioritization

Independent work

Education

High school equivalency

Tools

Microsoft Office Suite

Job description

We are looking for a Technical Specialist - Payments to join our team. The ideal candidate will be detail-oriented, able to follow and potentially create step-by-step workflows, has had exposure to working with industrial and retail technology (ex: payment terminals, rugged scanners, etc.), and enjoys handling a variety of responsibilities daily.

Essential Functions

• Monitor the Sales Queue, then move orders through the Picking/Packing/Shipping process.
• Load necessary software and configure it based on client requirements.
• Evaluate and perform necessary actions for devices in for repair, including software reloading, accessory replacements, and key injections.
• Evaluate devices for functionality ensuring thorough diagnosis and potential repair.
• Manage the RMA (return merchandise authorization) process for multiple clients.
• Act as a key custodian for the secure handling of encryption keys.
• Prepare devices for outsourcing, manage shipping logistics, and update repair order tickets.
• Handle batch processing and ensure accurate labeling for shipments. Adjust, calibrate, configure, and deploy devices per customer specifications.

Qualifications

• High school equivalency.
• Proficiency in Microsoft Office Suite and customer-specific systems.
• Experience in technical support, preferably in a similar industry.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Excellent communication and teamwork skills.
• Experience working with mobile devices, tablets, and smartphones.
• Expertise in operating systems including Windows, iOS, and Android.
• Ability to work independently and cooperatively with others to solve problems and optimize processes.

Preferred Qualifications

• Technology repair experience.

Physical Requirements

• Must be able to remain in a stationary position 75% of the time.
• Capable of accessing various work locations.
• Can stoop, stand, walk, bend, and stay upright to perform tasks.
• Proficient in reading both written and digital information, and assessing accuracy and thoroughness of work.
• Able to lift up to 50 pounds occasionally and 25 pounds frequently.

Equal Opportunity Employer
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