Technical Specialist - Industrial

CSA Testing & Certification; Cleveland (OH); On-site; USD 100,000 - 160,000; Full time

Job summary

CSA Group is seeking a Technical Specialist to drive growth in Data Center and Industrial Equipment markets. You will collaborate with Business Development Managers, Operations, and customers to identify and win strategic opportunities across hyperscale, colocation, semiconductor, and critical infrastructure segments.

You will provide industry expertise, market intelligence, and guidance through the customer lifecycle, aligning requirements with CSA Group capabilities to accelerate growth and

Qualifications

• Bachelor's degree or equivalent industry experience required.
• Experience in data centers, critical infrastructure, industrial equipment, electrical systems, semiconductors, or related industries.
• Demonstrated success in customer-facing technical, commercial, business development, account management, or market development roles.
• Strong understanding of customer buying processes and technical decision-making environments.
• Excellent communication, presentation, and relationship-building skills.

Responsibilities

• Develop and maintain relationships with data center and industrial ecosystem stakeholders.
• Provide industry expertise and technical-commercial guidance to customers.
• Engage in meetings, events, and associations to grow market presence.
• Identify market trends, customer needs, and competitive developments.
• Partner with business development, operations, and customers to win opportunities.

Education

Bachelor's degree or equivalent industry experience

Job description

Employment Status

Regular

Time Type

Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary

The Technical Specialist serves as a technical-commercial leader supporting the growth of CSA Group's Data Center and Industrial Equipment business. This role partners closely with Business Development Managers, Operations, and customers to identify, develop, and win strategic opportunities across hyperscale, colocation, semiconductor, industrial manufacturing, and critical infrastructure markets.

The Technical Specialist provides industry expertise, customer guidance, market intelligence, and technical-commercial leadership throughout the customer lifecycle. The role acts as a bridge between customer requirements, commercial objectives, and CSA Group's technical capabilities to accelerate growth and strengthen customer relationships.

Principal Responsibilities

Market Development & Customer Engagement

• Develop and maintain relationships with key stakeholders across the data center and industrial ecosystem, including owners, operators, OEMs, engineering firms, contractors, and technology providers.
• Support strategic customer engagement by providing industry expertise and technical-commercial guidance.
• Participate in customer meetings, industry events, conferences, and trade associations to strengthen CSA Group's market presence.
• Identify emerging market trends, customer needs, and competitive developments.

Technical-Commercial Leadership

• Act as a subject matter resource for Data Center and Industrial Equipment opportunities.
• Support Business Development Managers in qualifying and developing complex opportunities.
• Assist customers in understanding CSA Group service offerings, certification pathways, and compliance strategies.
• Coordinate with Operations and Technical teams to align customer requirements with CSA Group capabilities.
• Provide guidance on market requirements, standards landscape, and customer expectations.

Strategic Growth Initiatives

• Support the expansion of CSA Group's presence within hyperscale data centers, colocation providers, semiconductor manufacturers, and industrial customers.
• Help identify new service opportunities and growth strategies for target market segments.
• Collaborate on account planning and penetration strategies for key accounts.
• Develop relationships that create long-term growth opportunities for CSA Group.

Team Leadership & Knowledge Sharing

• Mentor commercial team members on industry trends, customer challenges, and market dynamics.
• Help strengthen the technical understanding of Business Development Managers and commercial staff.
• Share industry intelligence and best practices across the organization.
• Support internal training and knowledge transfer initiatives.

Success Measures

• Contribution to growth of Data Center and Industrial business segments.
• Development of strategic customer and market relationships.
• Support of qualified opportunity pipeline growth.
• Increased customer engagement and market visibility.
• Effective collaboration across commercial and operational teams.
• Contribution to strategic initiatives and market development activities.

Preferred Education & Experience

• Bachelor's degree or equivalent industry experience.
• Experience within data centers, critical infrastructure, industrial equipment, electrical systems, semiconductors, or related industries.
• Demonstrated success in customer-facing technical, commercial, business development, account management, or market development roles.
• Strong understanding of customer buying processes and technical decision-making environments.
• Excellent communication, presentation, and relationship-building skills.
• Ability to engage effectively with both technical and executive-level customer stakeholders.
• Demonstrated ability to influence without direct authority and successfully work across multiple functions.

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at [e-mail] if you require accommodation in the interview process.