Key Account Manager

CSA Testing & Certification; Atlanta (GA); On-site; USD 47,346 - 62,892; Full time

Job summary

CSA Group is seeking a proactive sales professional to drive client engagement, respond to inquiries, and manage the end-to-end sales process for certification services. You will prepare cost proposals, maintain client records, and collaborate with Marketing and Sales teams to grow opportunities.

The role emphasizes meeting sales targets, delivering timely responses, and building strong customer relationships across assigned accounts.

Qualifications

• Post-secondary education required.
• 2-4 years of sales experience.
• Understanding of Salesforce and Workday a plus.
• Knowledge of the safety certification industry.
• Computer proficiency in Word, Excel, PowerPoint, Outlook or an equivalent CRM application.
• Excellent verbal and written English communication skills.
• Excellent phone and customer service skills.
• Detail oriented and able to handle multiple tasks.
• Proven ability to meet or exceed sales goals.
• Ability to prepare cost proposals promptly to meet customers’ needs.
• Strong organization and time management skills.
• Ability to draft and deliver sales presentations.

Responsibilities

• Initiates the sales process, providing preliminary and ongoing information to existing clients.
• Manages the sales process by promptly responding to inquiries and visits with clients to present CSA Group services.
• Prioritizes work assignments and follow-up responses to client inquiries and proposals.
• Manages client relationships and identifies growth opportunities within assigned accounts.
• Prepares cost proposals of services for clients using questionnaires and worksheets.
• Maintains accurate client files, including input into shared sales database.
• Works with Sales team to support growth of new business.
• Provides customer care on inquiries, quotes and services within assigned area.
• Supports Marketing with events and related activities.
• Sends proposals to clients and conducts follow-up calls; documents activities for further follow-up.
• Maintains input of existing client information into Centra.
• Follows up on open quotations and sales opportunities.
• Researches customer accounts for growth opportunities.
• Meets or exceeds sales targets for assigned medium-sized accounts.

Skills

Sales experience

CRM knowledge

Customer service

English communication

Organization

Time management

Presentation skills

Proposal writing

Attention to detail

Sales targets

Education

Post-secondary education

Tools

Salesforce

Workday

Job description

Employment Status

Regular

Time Type

Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day household items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary

Principal Duties & Responsibilities

Understanding the Business

• Initiates the sales process, providing preliminary and ongoing information to existing clients
• Manages the sales process by promptly responding to all inquiries and visits with clients as necessary to present information regarding CSA Group services
• Prioritizes work assignments and follow-up responses to client inquiries and proposals
• Manages the relationships with clients, identifying growth opportunities within the assigned accounts, and develops the approach to secure new business
• Prepares cost proposals of services for clients, using applicable questionnaires and worksheets
• Maintains accurate and complete client files, including the input of existing client information into the shared sales database

Working Well With Others

• Works closely with the Sales team to support and promote continued growth of new business
• Works closely with customers to provide customer care on inquiries, quotes and services with an assigned area
• Works in conjunction with the Marketing team to provide administrative and coordination support for events, including pre-work, scheduling, mailings, marketing materials, and customer contacts

Delivering Results

• Contacts current customers and promotes CSA testing services including, but not limited to, certification and SI/FE, and engages in facilitating the appropriate internal contact when other services are needed
• Prepares quotes for clients, using applicable questionnaires and worksheets
• Sends proposals to clients and conducts follow-up calls to provide further information, answers questions and documents these activities for further follow-up, including Notices and FIR Findings where applicable
• Maintains input of existing client information into Centra
• Regularly follows up on open quotations and sales opportunities
• Researches customer accounts, identifies opportunities for growth and generating leads and demand
• Expected to meet/exceed sales targets for assigned medium-sized accounts

Concern for Safety

• Understands why HSE is important to self and the organization
• Knows the potential hazards and necessary safeguards in own work area(s)
• Immediately reports hazards, near misses, incidents, observed unsafe acts and conditions
• Demonstrates safe behavior and adherence to procedures
• Completes all assigned training events

Preferred Education & Experience

• Post‑secondary education required
• 2-4 years of sales experience
• Understanding of Salesforce and Workday a plus
• Knowledge of the safety certification industry
• Computer proficiency in Word, Excel, PowerPoint, (Microsoft Outlook or an equivalent CRM application) and database applications
• Excellent verbal and written English communication skills
• Excellent phone and customer service skills
• Detail oriented and able to handle multiple tasks
• Able to maintain positive contacts within all levels of the organization to exchange explain and interpret information or ideas and follow‑up on client requests
• Proven ability to consistently meet or exceed sales goals
• Ability to prepare cost proposals promptly to meet customers’ needs
• Strong organization and time management skills
• Ability to draft and deliver sales presentations

Salary

The typical hiring range for this position in Toronto, Ontario is $67,000 - $89,000 CAD gross annually. The actual base pay offered will depend on factors such as education, licenses, certifications and experience. As part of our total rewards offering, permanent employees in this position may be eligible for our annual bonus program, subject to program eligibility requirements.

Equal Opportunity Employer

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at [e-mail] if you require accommodation in the interview process.