Technical Specialist CRM

Mass Digital Health; Boston (MA); On-site; USD 88,000 - 131,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Disability and life insurance

401(k) Profit Sharing

Paid Time Off and Holidays

Parental Leave

Tuition reimbursement

Job summary

InterSystems in Boston, MA is seeking a technically strong Technical Specialist to join our internal applications and platform engineering team. You will contribute to the design, development, and support of business-critical systems including CRM tooling, mobile apps, and AI features.

You will collaborate with platform and Sales Tech teams to build scalable, secure tools that boost sales productivity and streamline business workflows, while contributing to documentation and knowledge transfer.

Qualifications

• Bachelor’s degree or foreign equivalent in Computer Science or related field (STEM).
• Strong problem-solving skills, ability to debug complex issues across stack layers.

Responsibilities

• Develop, optimize, and maintain internal web applications, including dashboards and internal CRM tooling.
• Contribute to backend logic and automation workflows.
• Design and maintain system integrations via RESTful APIs and ETL workflows and automate data synchronization across platforms.
• Work closely with the platform team to ensure scalable architecture, robust monitoring, and secure deployments.
• Build and extend mobile app functionality and lead packaging, testing, and deployment to app stores.
• Prototype and implement AI-powered features including NLP and retrieval-augmented generation (RAG).
• Collaborate cross-functionally to translate business needs into technical solutions.

Skills

TypeScript

Python

REST APIs

React Native

Capacitor

NLP

Information retrieval

Education

Bachelor’s degree in Computer Science or related field

Master’s degree (preferred)

Job description

We are looking for a highly motivated, technically strong Technical Specialist to join our internal applications and platform engineering team. This individual will contribute to the design, development, and support of business-critical systems used by global stakeholders. The role spans CRM enhancement, mobile app development, and AI feature integration- requiring a mix of full-stack engineering, and cross-functional collaboration.

You’ll partner with our platform and Sales Tech teams to build scalable, secure, and maintainable tools that improve sales productivity and simplify business workflows.

Key Responsibilities

Application Development & Support

• Develop, optimize, and maintain internal web applications, including dashboards and internal CRM tooling.
• Contribute to backend logic and automation workflows.
• Design and maintain system integrations via RESTful APIs and ETL Workflows and automate data synchronization across platforms.
• Work closely with the platform team to ensure scalable architecture, robust monitoring, and secure deployments.

Mobile App Development

• Build and extend mobile app(s) to extend internal tool functionality to field users.
• Lead packaging, testing, and deployment of mobile apps to public or enterprise app stores.

AI & Workflow Automation

• Partner with internal stakeholders to prototype and implement AI-powered features, including natural language processing, retrieval-augmented generation (RAG), and smart suggestions within internal systems.
• Integrate vendor-led pilots and beta tools into internal workflows where applicable.

Collaboration & Operations

• Collaborate cross-functionally with analysts, sales ops, and engineering peers to translate business needs into well-scoped technical solutions.
• Respond to user support requests, conduct root cause analyses, and implement long-term fixes.
• Contribute to internal documentation, system diagrams, and knowledge transfer across the team.

Required Qualifications

• Bachelor’s degree (Master’s) or foreign equivalent in Computer Science or a related field (STEM).
• Strong problem-solving skills, ability to debug complex issues across stack layers.

Nice to Haves

• Proficiency in TypeScript and Python.
• Solid understanding of REST APIs, JSON, authentication protocols (OAuth2, API keys, etc.).
• Familiarity with mobile app development frameworks (e.g., React Native, Capacitor, or native Android/iOS).
• Understanding of AI/ML concepts, especially NLP or information retrieval techniques.
• Exposure to data governance, security, and enterprise architecture best practices.

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance.

Other compensation may include a discretionary annual variable target incentive.

The company also provides generous employee benefits including:

• Medical, vision, and dental insurance
• Short-term and long-term disability, and life insurance
• 401(k) Profit Sharing Contribution
• Paid Time Off and Holidays
• Parental Leave
• Tuition reimbursement

$88,000 — $131,000 USD

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.

AI Disclaimer

InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information). InterSystems’ approach to AI is guided by the InterSystems Responsible AI Guidelines. AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.

Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience. AI tools and third-party transcription services must not be used during interviews or assessments.