Technical Specialist

BBRecruitingUS; Indian Trail (NC); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with company matching

Paid time off

Paid holidays

Specialized training

Career progression

Job summary

Rosenberg USA is seeking a hands-on Field Service & Technical Support Technician who will grow into a Field Service Operator. You start with RMA ownership, then move to in-house service and finally field work, expanding expertise in motorized impeller technology with a German-backed manufacturer.

The role offers a clearly defined career track, comprehensive benefits, and ongoing training in Rosenberg's proprietary software and motor technology.

Qualifications

• High School Diploma or GED required; Associate's degree preferred in Mechatronics, Electronics, or Industrial Technology.
• 1–5 years hands-on experience with electromechanical devices or HVAC/mechanical equipment.
• Electrical/electronics background acceptable in mechanical environments, or vice versa with strong electrical basics.
• Proficient in MS Office; able to work in warehouse/testing lab; lift up to 50 lbs.

Responsibilities

• Stage 1: Manage RMA cycle for AC/DC/EC fan units; perform fault analyses and document in ERP/CAQ; coordinate with global sites.
• Stage 2: Act as primary tech contact for troubleshooting; collaborate with engineering to identify root causes; build product knowledge.
• Stage 3: Travel to customer sites for on-site diagnostics, repairs, and commissioning; represent Rosenberg USA in the field.

Skills

Detail-oriented

Strong communication

Team player

Problem solving

Education

High School Diploma or GED

Associate's degree in Mechatronics/Electronics/Industrial Technology

Tools

MS Office (Word, Excel)

ERP/CAQ software

Job description

Position Overview

Rosenberg USA is seeking a hands-on Field Service & Technical Support Technician who is ready to grow into a fully trained Field Service Operator. This is a structured career track - not just a job.

You will begin by owning our RMA (Return Merchandise Authorization) process, providing direct relief to our Product Manager, then advance through in-house service into customer-facing field work as your expertise deepens.

If you thrive in a technical environment, enjoy systematic problem-solving, and want to build real expertise in motorized impeller technology with a stable, German-backed manufacturer - this is your path.

Key Responsibilities

Stage 1 - RMA Technician (Immediate Focus)

• Receive, inspect, and process returned AC, DC, and EC fan units through the full RMA cycle
• Perform detailed fault analyses and bench-level diagnostics to determine root cause of failures
• Process and document service cases accurately in ERP and CAQ systems; prepare error trend
• Reports: Coordinate with global Rosenberg manufacturing sites on supplier-related defects and resolutions
• Provide direct operational support to the Product Manager - a critical bottleneck-relief function

Stage 2 - In-House Service Technician

• Serve as the primary technical point of contact for customer troubleshooting inquiries
• Evaluate customer complaints; collaborate with internal engineering teams to identify root causes and implement corrective measures
• Build deep product knowledge across the full Rosenberg fan and motor technology portfolio

Stage 3 - Field Service Operator (Target Role)

• Travel to customer sites to perform on-site diagnostics, repairs, and system commissioning
• Represent Rosenberg USA as the face of German engineering quality in the field
• Apply deep product expertise built through Stages 1 and 2 in direct customer environments

Qualifications

Required

• High School Diploma or GED; Associate's degree (2-year) in Mechatronics, Electronics, or Industrial Technology strongly preferred - a 4-year degree is not required
• 1-5 years of hands-on experience with electromechanical devices or HVAC/mechanical equipment
• Either path works: electrical/electronics background in a mechanical environment, or mechanical background with solid foundational electrical knowledge
• Proficiency with MS Office (Word, Excel); ability to work comfortably in a warehouse and testing lab environment (lift up to 50 lbs.)
• Detail-oriented, quality-conscious, and a reliable team player with strong written and verbal communication skills
• Authorized to work in the USA full-time; no visa sponsorship available

Preferred

• Experience with ERP or CAQ software systems
• Prior exposure to fan, motor, or HVAC system repair and diagnostics
• German language skills or experience working within a German-owned or internationally managed company a plus

What We Offer

• Competitive base salary aligned to experience and market rates
• Comprehensive Medical, Dental, and Vision insurance
• 401(k) plan with company matching
• Generous PTO and paid holidaysSpecialized training on Rosenberg's proprietary fan selection software and German-engineered motor technology
• A clearly defined career track from RMA Technician to Field Service Operator - with full support every step of the way