Technical Specialist

Peerless,; Buffalo (NY); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

401(k) with employer contribution

Discretionary profit sharing

Health insurance

Paid time off

Job-specific training

Job summary

Peerless in Buffalo, NY is seeking a Technical Specialist to enhance customer experience and operational efficiency. In this role, you will review applications, assist with ERP setups, and foster collaboration between customers and our engineering team.

This position requires a technical degree or equivalent experience, strong problem-solving skills, and a detail-oriented approach. Join us to lead change and contribute to a supportive work environment.

Qualifications

• Proactive problem-solver in a collaborative environment.
• Strong communication skills and ability to follow through.
• Detail-oriented with a strong commitment to accuracy.

Responsibilities

• Review customer applications for technical feasibility.
• Support ERP system setup and data management.
• Assist with RFQs and ensure accurate responses.
• Serve as a liaison between customers and engineering.
• Implement process improvements for operational efficiency.

Skills

Problem-solving

Communication

Technical aptitude

Organizational skills

Education

Bachelor's degree in a technical field

Tools

ERP systems

Job description

Job Description

About Us:

At Peerless, we're not just another manufacturing company - we're a "can-do" team on a mission to grow. Rooted in Buffalo, NY, we've built our reputation on technical expertise, responsiveness, and reliability. But we're not stopping there. We're ready to take this company to the next level, and we need bold, driven leaders who want to be part of that transformation.

If you thrive on solving problems, empowering teams, and creating customer experiences that build lasting trust, this is your opportunity to make a lasting impact. We're seeking a dynamic, motivated and strategic player join our Engineering Department.

About You:

If you are seeking an opportunity to apply your technical expertise in a highly collaborative and customer-focused environment, this role offers a unique and rewarding path. You will play an active role in partnering with customers and colleagues, building strong professional relationships, including with Fortune 500 organizations, while working in a dynamic and challenging setting.

The ideal candidate is a proactive problem-solver who thrives in a team-oriented culture. We value individuals who are motivated, organized, and detail-oriented, with strong communication skills and a commitment to follow-through. A positive attitude, professional presence, and genuine enthusiasm for collaboration are essential to success in this role.

Based on the technical nature of our business, we are looking for a Technical Specialist to assist clients and co-workers with application review, ERP system setups, process improvements, and requests for quotation (RFQ), while acting as the liaison between our customers, internal engineering and supplier partners.

Why This Role Matters:

This role is critical to ensuring technical accuracy, operational efficiency, and strong customer relationships across the organization. By reviewing customer applications and supporting RFQs, the position drives solutions that are technically sound, accurately quoted, and aligned with customer requirements.

This role keeps communication aligned and projects moving forward. By identifying process improvements and providing technical support, it strengthens internal operations while enhancing the customer experience.

About The Job:

This position plays a vital role in connecting our customers, engineering team, and supplier partners to ensure technical accuracy and operational excellence. The individual in this role will support application review, quoting, system setup, and process improvement efforts while serving as a key point of coordination across multiple functions. Success in this position requires strong technical aptitude, attention to detail, and a collaborative approach to problem-solving in a fast-paced manufacturing environment.

• Review and evaluate customer applications to ensure technical feasibility, accuracy, and alignment with company capabilities


• Support ERP system setup, configuration, and ongoing data management to maintain information flow and operational integrity, reducing errors and delays


• Assist with RFQs, ensuring timely and accurate responses


• Serve as a liaison between customers, internal engineering, suppliers, and vendor partners


• Coordinate technical communications to ensure clarity, alignment, and project continuity


• Identify and implement process improvements to enhance efficiency, accuracy, and overall performance


• Assist with maintenance and adherence to quality management system

Qualifications:

• Bachelor's degree in a technical field (Engineering, Industrial Technology, Manufacturing, etc.) OR equivalent hands-on industry experience


• Strong technical aptitude and problem-solving skills


• Ability to communicate effectively with customers, suppliers, and cross-functional teams


• Experience with ERP systems preferred


• Detail-oriented with strong organizational skills

Salary:

• $65,000.00-$75,000.00 base salary, based on experience

The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range.

Benefits:

• 401(k) with employer contribution


• Discretionary profit sharing


• Health insurance with employer contribution


• Voluntary dental and vision insurance


• Paid time off


• Job-specific learning, training, and development opportunities


• Supportive work environment

Why Join Us?

This is more than a job, it's a chance to lead change, shape growth, and be part of something bigger. You'll work in a collaborative, supportive environment where your voice matters, your ideas are heard, and your leadership directly impacts our success.

If you're ready to bring your passion, leadership, and drive to a growing company that’s ready to evolve - let's build the future together.

Our Core Values:

• Building Customers for Life


• Committing to Excellence


• Providing State of the Art Solutions


• Making Sure Every Contact is a Positive One


• Investing in an Encouraging Work Environment


• Contributing to Our Community

Peerless is an Equal Opportunity Employer committed to equity, diversity, and inclusion. We encourage candidates of all backgrounds to apply.