Technical Solutions Specialist - Food Safety (Microbiology & Chemistry)

Neogen Corporation; California City (CA); À distance; USD 85 000 - 120 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

401(k) with company match

Career growth opportunities

Meaningful work

Résumé du poste

Neogen Corporation is seeking a Technical Solutions Specialist to remotely support customers in California, traveling up to 50% within the region. You will apply scientific knowledge to real-world food safety challenges, deliver tailored trainings, and help customers maximize value from Neogen solutions.

The role emphasizes collaboration with Sales, Marketing, and R&D to continually improve the customer experience and stay current on industry developments.

Qualifications

• A bachelor's degree in a scientific discipline.
• Five years of relevant experience in food safety, food microbiology, food quality assurance, laboratory applications, or a related field.
• A strong technical foundation and the ability to apply scientific knowledge to real-world customer challenges.
• Excellent communication skills and the ability to explain technical concepts clearly to different audiences, ideally in both English and Spanish.
• A customer-focused mindset, with the ability to build trust, ask thoughtful questions, and develop practical solutions.
• Curiosity and a willingness to learn across different products, technologies, and applications.

Responsabilités

• Build strong customer relationships and understand their unique applications, workflows, and technical needs.
• Provide technical guidance and troubleshoot product and application challenges, from routine questions to complex investigations.
• Help customers confidently implement and use Neogen solutions to achieve their food safety and quality objectives.
• Provide practical recommendations that help customers get the most value from our solutions.
• Deliver engaging, tailored technical training and educational sessions, both virtually and on-site.
• Support customers as they implement new solutions, develop their technical capabilities, and optimize their testing processes.
• Share technical knowledge with Sales and other internal teams to strengthen their understanding of our products and applications.
• Represent Neogen as a technical resource at customer meetings, industry events, workshops, and trade shows.
• Partner with Sales throughout the customer journey, providing technical expertise that supports customer needs and the successful adoption of Neogen solutions.
• Collaborate with Marketing, Research and Development, Regulatory, Quality, and other teams to address challenges and improve the customer experience.
• Bring the voice of the customer into the organization by sharing field observations, emerging needs, recurring challenges, and opportunities for improvement.
• Contribute technical insights that support product development, new solution launches, and continuous improvement.
• Stay current on food safety applications, industry developments, regulatory considerations, and Neogen's evolving portfolio.
• Identify opportunities to improve technical processes, customer education, and how we deliver support.

Connaissances

Communication skills

Bilingual English/Spanish

Formation

Bachelor's degree in a scientific discipline

Description du poste

California Region | Remote (California-Based)

Make science matter. Help customers solve real-world challenges.

Are you passionate about food safety, science, and helping customers find solutions to their most challenging problems?

At Neogen, our work helps protect the world's food supply. As a Technical Solutions Specialist (TSS), you'll bring science to life by helping customers successfully implement and use our solutions, strengthen their food safety programs, and get the most value from our technology.

This role combines technical expertise, customer engagement, problem-solving, and education. You'll work closely with customers and cross-functional teams to turn technical challenges into practical solutions while sharing valuable insights that help us continuously improve.

If you enjoy learning, building relationships, solving problems, and making a meaningful impact, we'd love to hear from you!

Be a trusted technical partner to our customers

• Build strong customer relationships and understand their unique applications, workflows, and technical needs.
• Provide technical guidance and troubleshoot product and application challenges, from routine questions to complex investigations.
• Help customers confidently implement and use Neogen solutions to achieve their food safety and quality objectives.
• Provide practical recommendations that help customers get the most value from our solutions.
• Deliver engaging, tailored technical training and educational sessions, both virtually and on-site.
• Support customers as they implement new solutions, develop their technical capabilities, and optimize their testing processes.
• Share technical knowledge with Sales and other internal teams to strengthen their understanding of our products and applications.
• Represent Neogen as a technical resource at customer meetings, industry events, workshops, and trade shows.

Connect science, customers, and the business

• Partner with Sales throughout the customer journey, providing technical expertise that supports customer needs and the successful adoption of Neogen solutions.
• Collaborate with Marketing, Research and Development, Regulatory, Quality, and other teams to address challenges and improve the customer experience.
• Bring the voice of the customer into the organization by sharing field observations, emerging needs, recurring challenges, and opportunities for improvement.
• Contribute technical insights that support product development, new solution launches, and continuous improvement.
• Stay current on food safety applications, industry developments, regulatory considerations, and Neogen's evolving portfolio.
• Identify opportunities to improve technical processes, customer education, and how we deliver support.

Qualifications

• A bachelor's degree in a scientific discipline.
• Five years of relevant experience in food safety, food microbiology, food quality assurance, laboratory applications, or a related field.
• A strong technical foundation and the ability to apply scientific knowledge to real-world customer challenges.
• Excellent communication skills and the ability to explain technical concepts clearly to different audiences, ideally in both English and Spanish.
• A customer-focused mindset, with the ability to build trust, ask thoughtful questions, and develop practical solutions.
• Curiosity and a willingness to learn across different products, technologies, and applications.

Work Environment and Travel

• This is a fully remote position requiring candidates to reside in California. The Technical Solutions Specialist will support customers throughout the assigned California region.
• Travel of up to 50% within the assigned region is required, with occasional travel outside the region to support broader team and customer needs.
• It's about understanding our customers, sharing knowledge, collaborating across teams, and helping turn science into solutions that make a difference.

Benefits

• Benefits starting on Day One – Medical, dental, and vision coverage begin on your first day of employment.
• 401(k) with company match – Invest in your future with retirement savings and company contributions.
• Career Growth Opportunities – We are committed to promoting from within and providing the tools, training, and support to help you grow your career.
• Meaningful Work – Be part of a team whose work has a real impact on our customers, communities, and the world around us.
• Neogen is an Equal Opportunity Employer and provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. Join a team where your scientific knowledge, curiosity, and customer relationships can have a meaningful impact on food safety.

From inside the farm gate to our dinner plates, Neogen protects the world’s food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there — and you can be too.