Technical Solutions Specialist – Food Safety (Microbiology & Chemistry)

Neogen Corporation; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Paid Time Off (PTO)

Career growth opportunities

Meaningful work

Collaborative culture

Job summary

Neogen Corporation seeks a Technical Solutions Specialist to help customers implement and optimize food safety solutions. You will partner with customers to understand their workflows, provide technical guidance, and translate complex science into practical improvements.

This role requires strong communication in English and Spanish, a scientific background, and a California-based remote work setup. You will deliver tailored training, support testing processes, and collaborate with Sales,

Qualifications

• Bachelor's degree in a scientific discipline required.
• Five years of relevant experience in food safety, food microbiology, or related field.
• Strong technical foundation and ability to apply science to customer challenges.
• Excellent communication, with fluency in English and Spanish preferred.
• Customer-focused mindset with collaborative, solution-oriented approach.
• Willingness to learn across products and flexible teamwork.

Responsibilities

• Build strong customer relationships and understand their applications, workflows and needs.
• Provide technical guidance and troubleshoot product and application challenges.
• Help customers implement Neogen solutions to achieve safety and quality objectives.
• Provide practical recommendations to maximize value of Neogen solutions.

Skills

Customer engagement

Communication skills

Problem solving

Cross-functional collaboration

Bilingual English/Spanish

Education

Bachelor's degree in a scientific discipline

Job description

It’s fun to work in a company where people truly believe in what they are doing!

California Region | Remote (California-Based)

Make science matter. Help customers solve real-world challenges.

Are you passionate about food safety, science, and helping customers find solutions to their most challenging problems?

At Neogen, our work helps protect the world’s food supply. As a Technical Solutions Specialist (TSS), you’ll bring science to life by helping customers successfully implement and use our solutions, strengthen their food safety programs, and get the most value from our technology.

This role combines technical expertise, customer engagement, problem-solving, and education. You’ll work closely with customers and cross-functional teams to turn technical challenges into practical solutions while sharing valuable insights that help us continuously improve.

If you enjoy learning, building relationships, solving problems, and making a meaningful impact, we’d love to hear from you!

What You’ll Do

Be a trusted technical partner to our customers

• Build strong customer relationships and understand their unique applications, workflows, and technical needs.
• Provide technical guidance and troubleshoot product and application challenges, from routine questions to complex investigations.
• Help customers confidently implement and use Neogen solutions to achieve their food safety and quality objectives.
• Provide practical recommendations that help customers get the most value from our solutions.

Bring technical knowledge to life through education

• Deliver engaging, tailored technical training and educational sessions, both virtually and on-site.
• Support customers as they implement new solutions, develop their technical capabilities, and optimize their testing processes.
• Share technical knowledge with Sales and other internal teams to strengthen their understanding of our products and applications.
• Represent Neogen as a technical resource at customer meetings, industry events, workshops, and trade shows.

Connect science, customers, and the business

• Partner with Sales throughout the customer journey, providing technical expertise that supports customer needs and the successful adoption of Neogen solutions.
• Collaborate with Marketing, Research and Development, Regulatory, Quality, and other teams to address challenges and improve the customer experience.
• Bring the voice of the customer into the organization by sharing field observations, emerging needs, recurring challenges, and opportunities for improvement.
• Contribute technical insights that support product development, new solution launches, and continuous improvement.

Keep learning and improving

• Stay current on food safety applications, industry developments, regulatory considerations, and Neogen’s evolving portfolio.
• Share knowledge and best practices with colleagues to strengthen technical capabilities across the team.
• Identify opportunities to improve technical processes, customer education, and how we deliver support.

What You’ll Bring

• A bachelor’s degree in a scientific discipline.
• Five years of relevant experience in food safety, food microbiology, food quality assurance, laboratory applications, or a related field.
• A strong technical foundation and the ability to apply scientific knowledge to real-world customer challenges.
• Excellent communication skills and the ability to explain technical concepts clearly to different audiences, ideally in both English and Spanish.
• A customer-focused mindset, with the ability to build trust, ask thoughtful questions, and develop practical solutions.
• Strong problem-solving skills, sound judgment, and the ability to collaborate across teams.
• Curiosity and a willingness to learn across different products, technologies, and applications.
• The ability to work independently while contributing to a collaborative team environment.
• Must reside in California.

Work Environment and Travel

This is a fully remote position requiring candidates to reside in California. The Technical Solutions Specialist will support customers throughout the assigned California region.

Travel of up to 50% within the assigned region is required, with occasional travel outside the region to support broader team and customer needs.

At Neogen, technical expertise is more than knowing our products. It’s about understanding our customers, sharing knowledge, collaborating across teams, and helping turn science into solutions that make a difference.

Why Neogen

At Neogen, we believe that taking care of our employees allows them to do their best work. When you join our team, you’ll enjoy competitive benefits and the opportunity to make a meaningful difference every day.

Benefits include:

• Benefits starting on Day One – Medical, dental, and vision coverage begin on your first day of employment.
• 401(k) with company match – Invest in your future with retirement savings and company contributions.
• Paid Time Off (PTO) – Enjoy generous paid time off so you can rest, recharge, and spend time with those who matter most.
• Career Growth Opportunities – We are committed to promoting from within and providing the tools, training, and support to help you grow your career.
• Meaningful Work – Be part of a team whose work has a real impact on our customers, communities, and the world around us.
• Collaborative Culture – Join a team that values innovation, respect, teamwork, and continuous improvement.

Equal Opportunity & Accommodation

Neogen is an Equal Opportunity Employer and provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. Employment is contingent upon successful completion of applicable pre-employment requirements and verification of identity and authorization to work in the United States.

Join a team where your scientific knowledge, curiosity, and customer relationships can have a meaningful impact on food safety.

Come build your future with us while making a difference every day.

From inside the farm gate to our dinner plates, Neogen protects the world’s food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there — and you can be too.