Technical Solutions Manager

Tempo; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Tempo is seeking a Technical Account Manager to own a portfolio of enterprise partners from onboarding through launch and ongoing growth. You will serve as the primary post-sales contact, building trusted relationships and driving technical success.

You will define playbooks, establish feedback loops, and collaborate with engineering and product to improve the partner experience as Tempo scales its enterprise ecosystem.

Qualifications

• Experience in technical account management or customer success in blockchain/fintech infrastructure.

Responsibilities

• Own a portfolio of partners as their primary post-sales contact, accountable for relationship health and ongoing engagement.
• Translate partner use cases into clear account plans and milestones for success.
• Lead regular check-ins and business reviews to track progress, address risks and identify opportunities for deeper adoption.

Skills

Account management

Blockchain

APIs

Cross-functional collaboration

Tools

CRM tools

Jira

Job description

Tempo is a layer-1 blockchain purpose-built for stablecoins and real-world payments, born from Stripe’s experience in global payments and Paradigm’s expertise in crypto tech.

Tempo’s payment-first design provides a scalable, low-cost predictable backbone that meets the needs of high-volume payment use cases. Our goal is to move money reliably, cheaply, and at scale. Our north star is simplicity for users: fintechs, traditional banks, merchants, platforms, and anyone else looking to move their payments into the 21st century.

We're building Tempo with design partners who are global leaders in AI, e-commerce, and financial services: Anthropic, Coupang, Deutsche Bank, DoorDash, Mercury, Nubank, OpenAI, Revolut, Shopify, Standard Chartered, Visa, and more.

We’re a team of crypto-optimists, building the infrastructure needed to bring real, substantial economic flows onchain. We like to move fast and swing for the fences — join us!

Tempo is building the future of enterprise payments on-chain, and we need someone to own the success of our partners after they sign. As our Technical Account Manager, you’ll manage a book of enterprise customers as their primary point of contact—from onboarding and integration through launch and ongoing growth.

This is a founding role. You’ll build trusted relationships with your partners while defining the playbooks, processes, and feedback loops that turn early design partners into long-term anchors of our ecosystem.

What You’ll Do

Account Management

• Own a portfolio of partners as their primary post-sales contact, accountable for relationship health, technical success, and ongoing engagement
• Build deep knowledge of each partner’s use case, architecture, and business goals, translating them into clear account plans and success milestones
• Lead regular check-ins and business reviews to track progress, address risks, and identify opportunities for deeper adoption alongside the Partnerships team

Onboarding & Technical Success

• Own the handoff from GTM and guide partners through onboarding, integration, and production launch
• Work with partner engineering teams to define integration scope, resolve blockers, and establish production readiness
• Serve as the primary escalation point for technical and operational issues, coordinating with engineering and product and keeping partners informed through resolution
• Provide ongoing technical guidance as partners scale their implementations and adopt new Tempo capabilities

Ecosystem & Scale

• Develop repeatable playbooks for onboarding, account management, and integration support across enterprise and ecosystem segments
• Establish account health metrics and success frameworks to proactively identify adoption gaps and partner risks
• Act as the voice of your partners internally, translating feedback into actionable product, engineering, and documentation improvements

About You

• Proven experience in technical account management, technical customer success, or a similar role at a blockchain, API-first, or fintech infrastructure company
• Experience managing a book of partners or customers, carrying relationships from signed agreement through scaled production deployment
• Strong technical fluency with APIs, integrations, and infrastructure; comfortable troubleshooting alongside developers and engineering teams
• Comfortable working across business and technical stakeholders, connecting implementation details to business outcomes
• High EQ and strong ownership; partners trust you as an extension of their team, and you follow through on commitments
• Experience with payments, blockchain infrastructure, or validator operations is a strong plus

Attributes

• Scrappy and hands-on—you’ll dig into a complex integration without being asked
• Proactive and anticipatory; you identify risks before they become partner problems
• Organized and dependable, balancing priorities across a growing portfolio
• Clear communicator who translates technical complexity into business value
• Energized by ambiguity and the pace of an early-stage company
• Deeply curious about payments, blockchain infrastructure, and the ecosystem being built around stablecoins