Technical Solutions Engineer – Building Controls & Support

Armstrong Fluid Technology; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Armstrong Fluid Technology is seeking a results-oriented professional to join our customer support organization, providing technical expertise for intelligent fluid-flow solutions in mission-critical buildings and infrastructure.

The role emphasizes on-site support, training, and responsive problem solving, with travel to project sites up to 10% and collaboration across engineering, manufacturing, and distribution teams.

Qualifications

• University degree in electrical or building controls/automation with 3+ years in related field.
• HVAC diploma/degree or 5+ years HVAC/Controls industry experience.
• At least 2 years’ experience with engineering, manufacturing, and distribution operations in an industrial environment.
• Experience in technical support and/or customer service; public speaking is an asset.

Responsibilities

• Provide excellent technical support in an office-based environment or on-site for local customers.
• Assist customers with problematic equipment and offer cost-effective solutions.
• Respond to customer technical inquiries and provide support online or on-site.
• Conduct on-site training seminars for regional representatives and customers.
• Travel to project sites (10% of time) to troubleshoot or assist with start-up and commissioning.
• Collaborate with internal teams and vendors to enhance products and processes.
• Initiate corrective action, root cause and field service reports when necessary.
• Implement recommendations to improve methods and reduce cycle times.

Skills

Centrifugal pumps

Heat exchangers

Building automation controls

Education

Electrical/building controls/automation degree

HVAC diploma/degree or 5+ years HVAC/Controls experience

Tools

BACnet

Modbus

Tridium Niagara

Wireless networking

Job description

Armstrong Fluid Technology is seeking a results-oriented professional to join our customer support organization, providing technical expertise for intelligent fluid-flow solutions in mission-critical buildings and infrastructure.

The role emphasizes on-site support, training, and responsive problem solving, with travel to project sites up to 10% and collaboration across engineering, manufacturing, and distribution teams.