Technical Solutions Engineer

Epic

Jackson (MS)

On-site

USD 70,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Merit-based compensation

Annual raises and bonuses

Comprehensive healthcare

Four-week sabbatical after five years

Job summary

A leading health software company is seeking a Technical Solutions Engineer to solve complex problems impacting millions. This full-time role is based in Madison, WI, requiring relocation support and offers rich benefits, including merit-based compensation and comprehensive healthcare. Ideal candidates have a bachelor's degree and a proven track record of success.

Qualifications

A history of academic excellence or professional success.
Willingness to travel occasionally to customer locations.
Eligible to work in the U.S. without visa sponsorship.

Responsibilities

Diagnose the problem, identify a solution, and manage the implementation.
Work with multiple physical locations and stakeholders.

Skills

Problem-solving

Communication

Technical troubleshooting

Education

Bachelor's degree or greater

Job description

Overview

Join to apply for the Technical Solutions Engineer role at Epic. This position is based on our campus in Madison, WI, and relocation to the area is required. We recruit nationally and provide financial relocation assistance.

Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems — we’re way beyond “turn it off and on again” issues. You’ll diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders. Learn more about our team at https://careers.epic.com/Jobs/Technical-Solutions-Engineer.

Responsibilities

Diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.

Team and Customer Context

The top-ranked health systems in U.S. News and World Report are Epic customers. Our community includes major systems like the Mayo Clinic, Johns Hopkins, Cleveland Clinic, and Kaiser Permanente, as well as leading academic medical centers including the University of Wisconsin, University of Michigan, University of California, University of Texas, The Ohio State University, and more.

Location and Culture

Live affordably in a city known for its rising tech talent. Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America, the best city for renters, the fittest city in America, and a top metro for young professionals.

More than just important work

Our uniquely themed campus was designed to heighten your ability to get stuff done in your office, a conference room, or by the fireplace in a comfy chair. All meals are restaurant-quality but cost only a few dollars, prepared by a team from restaurants around the country. After five years here, you’ll earn a four-week sabbatical anywhere in the world. Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica.

Benefits

We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career. Merit-based compensation will reflect the impact your work has on the company and our customers, with annual raises and bonuses, and stock grants. Healthcare is global. Building the best ideas from around the world into Epic software is a point of pride. As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Please see our full non-discrimination statement at https://careers.epic.com/EEO.

Qualifications