Technical Solutions Engineer

Epic; Concord (NH); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Comprehensive benefits

Annual raises and bonuses

Four-week sabbatical

Relocation assistance

Job summary

A leading health technology company is seeking a Technical Solutions Engineer to work on impactful software affecting millions of patients. This entry-level position involves diagnosing and managing solutions for complex issues across various health systems. Candidates are expected to hold at least a Bachelor's degree and show problem-solving skills. Opportunities for relocation assistance to Madison, WI are available, making it an ideal role for aspiring tech professionals in a vibrant community.

Qualifications

• A history of academic excellence or professional success.
• Willingness to travel occasionally to customer locations.
• COVID-19 vaccination.

Responsibilities

• Diagnose problems and identify solutions for software impacting health systems.
• Manage solution implementation across multiple locations and stakeholders.

Skills

Analytical skills

Problem-solving

Communication

Education

Bachelor's degree or greater

Job description

Problem-solving with a purpose

As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission‑critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders. Learn more about our team at https://careers.epic.com/Jobs/Technical-Solutions-Engineer.

Test the limits of your brain for the most innovative health systems on the planet

The top‑ranked health systems in U.S. News & World Report are Epic customers. Our community includes major systems like the Mayo Clinic, Johns Hopkins, Cleveland Clinic and Kaiser Permanente, as well as leading academic medical centers at the University of Wisconsin, University of Michigan, University of California, University of Texas, The Ohio State University and many more.

Live affordably in a city known for its rising tech talent

Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor).

More than just important work

Our uniquely themed campus was designed to heighten your ability to get stuff done in your office, a conference room or by the fireplace in a comfy chair. All meals are restaurant‑quality but cost only a few dollars, and they’re prepared by a team comprised of kitchen talent from restaurants around the country. After five years here, you’ll earn a four‑week sabbatical anywhere in the world. Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania and run a marathon in Antarctica.

Benefits & Compensation

We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit‑based compensation will reflect the impact your work has on the company and our customers. You'll also be eligible for annual raises and bonuses, as well as stock grants, which give you an even greater stake in the success of Epic and our customers. Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride. As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Please see our full non‑discrimination statement at https://careers.epic.com/EEO.

Qualifications

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)
• COVID‑19 vaccination

Additional Details

Seniority level: Entry level
Employment type: Full‑time
Job function: Information Technology
Industries: Software Development, Hospitals and Health Care, and Information Technology & Services

Relocation assistance is available and will cover the costs of moving to the Madison, WI area.