Technical Solutions Engineer

Scalable Display Technologies Inc.; Cambridge (MA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

SIMPLE IRA with company contribution

Paid vacation and holidays

Paid sick time

Job summary

Scalable Display Technologies is seeking a Technical Solutions Engineer to deploy, support, and optimize its auto-calibration, edge blending, and image-warping solutions for complex multi-projector displays. You will work with system integrators, consultants, and end users to ensure successful deployments and high customer satisfaction.

The role involves on-site and remote work, travels to installations, and close collaboration with engineering, sales, and product teams.

Qualifications

• Strong troubleshooting and analytical problem-solving skills.
• Excellent verbal and written communication, ability to explain technical concepts clearly.
• Willingness and ability to travel domestically and internationally with reasonable advance notice.

Responsibilities

• Develop deep expertise in Scalable's software, workflows, and supporting technologies.
• Serve as a trusted technical advisor to customers, system integrators, and partners.
• Respond to inquiries via phone, email, and remote access tools; diagnose and resolve issues.
• Travel to customer sites for deployments, training, and issue resolution.
• Collaborate with engineering, sales, and product teams to improve solutions.

Skills

Troubleshooting

Customer facing

Communication

Travel

Tools

Windows OS

GPU hardware

Networking basics

Scripting basics

Job description

HELP BUILD THE FUTURE
OF DISPLAY TECHNOLOGY

We make software that powers flight simulators, theme parks, and the world's most ambitious multi-projector displays. Small team, big impact.

At Scalable Display Technologies you will have the chance to make an immediate impact within an organization that is continually pushing innovation in the digital projection industry. Work with a culturally diverse team that believes in working hard and smart. Experience the rewards of ownership along with outstanding compensation and benefits — all while helping bring innovative displays to life where billions of pixels come together seamlessly.

Founded 2004

MIT-origin technology

Cambridge, MA

Steps from the MBTA Red Line

Worldwide

Simulation, theme parks, defense & ProAV

Small Team

Direct impact on every product

WHAT WE OFFER

• Health insurance
• Flexible spending account (FSA)
• Short and long term disability
• SIMPLE IRA participation with an employer contribution after 1 year
• Paid vacation and holidays
• In-depth product onboarding
• Paid sick/personal time off

Now Hiring

OPEN POSITIONS

We currently have one open position. We also welcome resumes from qualified candidates for future consideration.

Technical Solutions Engineer

Cambridge, MA - In-person or Remote (Subject to relevant experience) Full-time

Scalable Display Technologies develops industry-leading software that enables complex multi-projector and immersive display systems around the world. Our technology powers simulation and training environments, themed entertainment attractions, museums, research facilities, live events, visualisation centers, and large-scale commercial installations. As a Technical Solutions Engineer, you will work directly with system integrators, consultants, and end users to deploy, support, and optimise Scalable's auto-calibration, edge blending, and image warping solutions. You will help bring ambitious visual experiences to life—from immersive training simulators and projection domes to large-scale visualisation systems featuring hundreds of millions of pixels. This position is ideal for someone who enjoys solving challenging technical problems, working closely with customers, travelling to unique installations, and becoming a trusted technical resource within the ProAV industry. You will collaborate across engineering, sales, product development, and customer organisations while gaining exposure to some of the most innovative display systems in the world. If you are passionate about technology, customer success, and cutting-edge visual experiences, we would like to hear from you.

Position Overview

The Technical Solutions Engineer is responsible for demonstrating, deploying, supporting, and troubleshooting Scalable's software solutions as part of sophisticated visualisation and ProAV systems. This role combines technical expertise, customer engagement, field deployment, and problem-solving to ensure successful project implementation and long-term customer satisfaction. Projects may include simulation and training systems, immersive experiences, themed entertainment attractions, projection domes, museums, command‑and‑control centres, research visualisation facilities, XR environments, and other advanced display applications.

Responsibilities

Customer Support & Technical Solutions

• Develop deep expertise in Scalable's software products, workflows, and supporting technologies.
• Serve as a trusted technical advisor to customers, system integrators, consultants, and channel partners.
• Respond to customer inquiries and support requests via phone, email, and remote access tools.
• Diagnose and resolve issues involving software, projection systems, graphics hardware, networking, cameras, and calibration systems.
• Manage customer expectations while maintaining a high standard of professionalism and responsiveness.
• Guide customers toward successful deployment strategies and best practices.
• Educate customers to maximise their long-term success and self-sufficiency.
• Perform remote and onsite installation, configuration, commissioning, calibration, and troubleshooting of Scalable solutions.
• Travel to customer sites to support deployments, system upgrades, training, and issue resolution.
• Work with a wide range of display environments, including multi-projector systems, curved screens, domes, immersive environments, simulation systems, and live events.
• Evaluate system performance and recommend optimisations to achieve project requirements.
• Document field observations and provide detailed debriefs following customer visits.
• Demonstrate Scalable's technology to customers, consultants, and partners.
• Support industry trade shows, conferences, customer demonstrations, and training events.
• Assist the sales team in evaluating project requirements, technical feasibility, and implementation risks.
• Participate in solution design discussions and help customers identify the best approach for their application.
• Gather customer feedback and communicate market needs to engineering and product management teams.

Product Validation & Internal Support

• Build, maintain, and test display systems used for customer support, demonstrations, product validation, and quality assurance.
• Validate new software releases and features in representative deployment environments.
• Contribute to the maintenance of office IT infrastructure and internal technical resources.
• Create and maintain technical documentation, knowledge base articles, deployment guides, and training materials.
• Assist with customer training programs and onboarding of new employees.

Qualifications

Required

• Strong troubleshooting and analytical problem-solving skills.
• Intellectually curious and enthusiastic about learning new technologies.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts clearly to both technical and non-technical audiences.
• Ability to manage multiple priorities and work independently.
• Strong organisational and time-management skills.
• Willingness and ability to travel domestically and internationally with reasonable advance notice.

Preferred

• Experience supporting customers in a technical, engineering, or solutions-oriented role..
• Familiarity with ProAV technologies and workflows..
• Experience with projection systems, display technologies, graphics hardware, or visualisation systems.
• Understanding of networking fundamentals and IP-based AV systems.
• Experience with Windows operating systems and PC hardware troubleshooting.
• Familiarity with scripting, automation, or software development concepts.
• Experience with simulation, themed entertainment, immersive experiences, live events, research visualisation, or digital signage applications.
• Familiarity with GPU technologies and graphics-intensive computing environments.
• Experience with camera-based calibration systems or machine vision technologies.
• CTS certification preferred; CTS-D or CTS-I certifications are a plus.

What Success Looks Like

Successful candidates will become recognised experts in Scalable's technology and trusted partners to customers throughout the ProAV ecosystem. They will help customers deploy reliable, high-performance visualisation systems while contributing valuable insights that shape future products and features. This role offers a unique opportunity to work on some of the most advanced display installations in the world while developing expertise across visualisation, projection, immersive technologies, simulation, and professional AV systems.

Travel Requirements

Approximately 25%-50% travel, depending on project activity and customer needs.

Work Location

Scalable Display Technologies is headquartered in Cambridge, Massachusetts. Candidates who are able to work regularly from our office are preferred due to the collaborative and hands-on nature of the role.

However, highly qualified remote candidates will also be considered. Remote employees should expect to travel periodically for customer deployments, team meetings, training activities, trade shows, and other business needs.

Work Environment

This position involves close collaboration with engineering, support, and sales teams. Employees may work from our Cambridge, Massachusetts office or remotely, depending on location and business needs. Standard support hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. Eastern Time. Occasional after-hours support may be required to assist customers during critical deployments, commissioning activities, or live events.

This position offers a competitive salary and comprehensive benefits, including Health Insurance, Long and Short Term Disability, Life, Dental and participation in a SIMPLE IRA plan with an employer contribution after 1 year.

We are an Equal Opportunity Employer.

Scalable Display Technologies is an Equal Opportunity Employer. We hire, train, and promote without regard to race, color, religion, gender, sexual orientation, national origin, ancestry, age, marital status, pregnancy, disability, or veteran status. Not seeing a role that fits?

Please include a cover letter with your resume.

Scalable Display Technologies is an Equal Opportunity Employer. We hire, train, and promote without regard to race, color, religion, gender, sexual orientation, national origin, ancestry, age, marital status, pregnancy, disability, or veteran status. Not seeing a role that fits?