Solutions Consultant

Google Inc.; Chicago (IL); Hybrid; USD 129,000 - 164,000; Full time

Job summary

Google Cloud accelerates every organization’s ability to digitally transform its business. The role is based in Chicago with a hybrid schedule and offers a base salary range of $129,150–$164,000 plus bonus target and equity.

You will lead customer implementations, build strategic relationships, and influence product direction to scale adoption. The position requires strong communication, leadership, and technical skills, with travel as needed.

Qualifications

• Bachelor’s degree and 5 years of progressive post-baccalaureate experience in the offered job or related occupation.
• Alternatively, Master’s degree and 3 years of experience in the offered job or related occupation.
• 3 years of experience in cloud operations support, technical support, escalation, or consulting; stakeholder management; executive influence; technical acumen; problem-solving.

Responsibilities

• Lead the customer implementation journey for Google Cloud adoption by providing technical guidance and managing project timelines, milestones, and transformation strategies.
• Develop strategic relationships with stakeholders to understand business needs, create technical roadmaps, and lead quarterly business reviews.
• Advocate for customer requirements to overcome adoption blockers and collaborate internally to influence new feature development.
• Manage technical readiness for customer events and launches by coordinating with Support, Developer, and SRE teams to guide escalations to resolution.
• Identify product gaps and solution trends based on customer feedback and collaborate with engineering teams to mitigate risks and improve offerings. Domestic travel of more than 10% is required.

Skills

Stakeholder management

Problem solving

Executive influence

Technical acumen

Cloud operations

Education

Bachelor’s degree in CS/Engineering/IT

Master’s degree in CS/Engineering/IT

Job description

corporate_fare Google place Chicago, IL, USA

Mid

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

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• Bachelor’s degree in Computer Science, Engineering, Information Technology or a related field and 5 years of progressive post-baccalaureate, experience in the job offered or in a Solutions Consultant-related occupation.
• Alternatively, will accept a Master’s degree in Computer Science, Engineering, Information Technology or a related field, and 3 years of experience in the job offered or in a Solutions Consultant-related occupation.
• Position requires 3 years of experience in the following: Cloud operations support (launch planning, capacity planning, product release management) or Technical support or Escalation management or Consulting (uncovering stakeholder needs through dialogue to conduct analysis and make recommendations); Stakeholder management (collaborating with and influencing stakeholders, managing expectations); Executive influence (persuading senior leaders and handling pushback); Technical acumen (applying technical concepts to analyze problems and communicate technical information); Problem-solving (evaluating ambiguous problems, identifying root causes, and generating solutions).

About the job

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $129,150 - $164,000 + 15% bonus target + equity + benefits determined by role, level, and location. Individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Learn more about benefits at Google .

Position reports to the Google Chicago, Illinois office & may allow for a hybrid schedule as per Google policy.

Responsibilities

• Lead the customer implementation journey for Google Cloud adoption by providing technical guidance and managing project timelines, milestones, and transformation strategies.
• Develop strategic relationships with stakeholders to understand business needs, create technical roadmaps, and lead quarterly business reviews.
• Advocate for customer requirements to overcome adoption blockers and collaborate internally to influence new feature development.
• Manage technical readiness for customer events and launches by coordinating with Support, Developer, and SRE teams to guide escalations to resolution. Create and refine best practices, technical assets, and repeatable solution content based on learnings from customer engagements to help scale adoption.
• Identify product gaps and solution trends based on customer feedback and collaborate with engineering teams to mitigate risks and improve offerings. Domestic travel of more than 10% is required.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.