Technical Solutions Associate

Openkrill; United States; Remote; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Relay Robotics is seeking a Technical Solutions Associate to support robot deployments, customer implementations, and technical troubleshooting. This early-career role offers hands-on exposure to robotics, healthcare tech, and cloud-connected systems across hospital deployments and internal optimization projects.

You will work with Operations, Support, Field Operations, and Solutions teams to deliver successful deployments, diagnose issues, and build repeatable processes as Relay scales.

Qualifikationen

• Strong written and verbal communication skills are essential.
• Willingness to travel 20–40% to customer sites is required.
• Curiosity, ownership, and ability to learn complex systems independently.

Aufgaben

• Support hospital deployments from pre-installation through go-live.
• Assist with site readiness including network requirements and mapping.
• Provide onsite technical support during installations and upgrades.
• Validate robot operation in live hospital environments including route testing.
• Coordinate with internal teams to resolve deployment blockers.
• Capture field observations to improve future deployments.
• Troubleshoot issues using logs, telemetry, and cloud services.
• Collaborate with Engineering, Support, and Field Operations to resolve issues.

Kenntnisse

Strong written and verbal comms

Willingness to travel

Curiosity

Ownership

Self-directed

Cross-functional collaboration

Ausbildung

Bachelor's degree in Computer Science/Engineering/Information Systems or related field

Tools

Linux

Python

Databases/Logs/APIs

Cloud services (AWS/GCP/Azure)

Networking basics

Git

Jobbeschreibung

About the Company

Relay Robotics provides autonomous delivery robot solutions that improve operational efficiency, staff satisfaction, and patient care across leading healthcare systems. Our platform automates intra-facility transport workflows such as lab samples, medications, supplies, pharmacy runs, dietary deliveries, and more, enabling hospitals to streamline operations and reallocate staff to higher-value tasks.

We partner with major health systems nationwide and are growing quickly. We're looking for a strong healthcare-oriented leader to drive enterprise deployments, adoption, and expansion.

Role Overview

Relay Robotics is looking for a Technical Solutions Associate to support robot deployments, customer implementations, technical troubleshooting, and internal operations projects.

This is an early-career technical generalist role for someone who is curious, self-directed, systems-minded, and excited to grow quickly in a fast-moving robotics company. You will work across customer-facing deployments, technical support, field operations, documentation, and internal process improvement. The role is ideal for someone with a technical foundation who wants hands‑on exposure to robotics, healthcare technology, cloud-connected systems, networking, and real‑world customer operations.

You will work closely with senior members of the Operations, Support, Field Operations, and Solutions teams to help deliver successful deployments, diagnose technical issues, improve internal playbooks, and build repeatable processes as Relay scales.

This is not a narrow support role or a purely project coordination role. You should be comfortable moving between technical troubleshooting, customer communication, field work, documentation, and special projects as business needs evolve.

Deployment & Site Support

• Support new hospital deployments from pre-installation planning through go-live.
• Assist with site readiness activities, including network requirements, robot configuration, mapping support, workflow validation, and go-live preparation.
• Provide onsite technical support during installations, upgrades, and customer deployments.
• Help validate robot operation in live hospital environments, including route testing, elevator usage, door integrations, RFID workflows, and customer acceptance testing.
• Coordinate with internal teams and customer stakeholders to resolve blockers during deployment.
• Capture field observations and feed them back into internal teams to improve future deployments.

Technical Troubleshooting & Support

• Investigate technical issues involving robots, site infrastructure, cloud services, integrations, and customer environments.
• Use robot logs, bagfiles, telemetry, and cloud service logs to diagnose installation and deployment issues.
• Support L2/L3 escalations under the guidance of senior technical team members.
• Troubleshoot issues related to Linux systems, networking, WiFi, cloud connectivity, databases, and integration workflows.
• Compare expected behavior against working systems, documentation, logs, and test results to identify likely root causes.
• Partner with Engineering, Support, and Field Operations to drive issues toward resolution.

Customer-Facing Solution Work

• Join customer discovery, planning, and deployment calls to understand workflows, site constraints, and technical requirements.
• Support Solution Architects and senior team members with workflow analysis, site documentation, configuration planning, and deployment preparation.
• Communicate clearly with both technical and non-technical stakeholders, including hospital IT, Facilities, clinical staff, support teams, and internal engineering teams.
• Help translate customer needs and field realities into actionable technical and operational plans.
• Support customer training, go-live activities, and early adoption as needed.

Documentation, Playbooks, & Process Improvements

• Contribute to installation playbooks, troubleshooting guides, checklists, training materials, and internal documentation.
• Document lessons learned from deployments, support escalations, and field visits.
• Identify gaps in current processes and help create lightweight, practical improvements.
• Support internal operations systems and process improvement projects as business needs evolve.
• Help build repeatable practices that allow the team to scale without relying entirely on tribal knowledge.

Internal Systems & Special Projects

• Take on cross-functional operational projects that may span Support, Field Operations, Solutions, Customer Success, Sales, Product, or Engineering.
• Learn new tools, systems, and workflows quickly as company needs change.
• Help evaluate, improve, or administer internal systems used to support deployments, support operations, customer communication, or reporting.
• Build credibility as a dependable owner for ambiguous problems that do not fit cleanly into one team or function.

Required Qualifications

• 0–3 years of experience in a technical, operations, support, implementation, software, IT, field services, or solution delivery role.
• Technical foundation in computer science, information systems, engineering, IT, or a related field.
• Comfort with Linux command line usage and basic file system navigation.
• Basic understanding of networking concepts such as IP addresses, DHCP, DNS, ports, firewalls, WiFi, and VPNs.
• Experience with Python or another scripting/programming language.
• Basic familiarity with databases, logs, APIs, or cloud-connected systems.
• Familiarity with cloud services such as AWS, GCP, or Azure.
• Strong written and verbal communication skills.
• Ability to work directly with both technical and non-technical stakeholders.
• Willingness to travel 20–40% to customer sites.
• Ability to work professionally in hospital and healthcare environments.
• Curiosity, ownership, and willingness to learn complex systems independently.

Preferred

• Experience with robotics, autonomous systems, hardware/software deployments, IT infrastructure, or field engineering.
• Experience reading logs, debugging technical issues, or comparing behavior across working and non-working systems.
• Exposure to cloud logging, monitoring tools, telemetry, or customer support systems.
• Experience with SQL, data analysis, or operational reporting.
• Experience supporting demos, customer implementations, or product rollouts.
• Experience working with cross-functional teams in a fast-paced environment.
• Prior exposure to healthcare, logistics, facilities systems, or enterprise customer environments.
• Located in the Southeast or Midwest.

Traits That Will Make You Successful

We are looking for someone who wants to grow into a trusted cross-functional technicaloperator. The right person will be:

Curious

You want to understand how systems work, how pieces fit together, and why something failed. You are not discouraged by unfamiliar tools or ambiguous problems.

High Ownership

You take responsibility for outcomes, follow through on commitments, and see ownership as anopportunity to build trust and influence.

Flexible

You are comfortable moving between unrelated but equally important work: customer calls,onsite deployments, technical logs, process documentation, internal tools, and special projects.

Self-Directed

You do not wait passively for perfect documentation or step-by-step instructions. You ask goodquestions, test assumptions, compare against working examples, and use critical thinking tomake progress.

Personable and Clear

You can communicate effectively with engineers, executives, hospital IT teams, facilities staff,nurses, and support agents. People trust you because you are clear, calm, practical, and easyto work with.

Success Metrics

Within your first six months, you will be expected to:

• Independently complete a Relay Platform upgrade end to end, including prework, installation process, and onsite execut